Bruster's Real Ice Cream - Fayetteville

I was in line at 9:45 waiting for my order to be taken. After sitting and waiting for about 2 minutes, I said “Hello”! The young lady came across the intercom and said the owner instructed her to close the business down and stop accepting orders. I told her that it is 9:50 and she responded with, “I know but the manager toldMe to close it down.” I asked for the owners name and she told me Patel I believe. As a loyalCustomer, I’m shocked and bothered.

This is no doubt the worst location I have ever been to. The girl working the window spoke so low through her mask you couldn’t understand her. I placed our order then found out she left my sundae off. I told her and then she began the debate on how it was my fault. I told her never mind, I will just do without. She stood there and said “ok”. That was it!!! All she had to do was say “no problem! I’ll fix it now” how easy would that be???? Oh wait, that takes common sense. Avoid this location!! Terrible customer service!!!!

Extremely overpriced!! My two grandsons 3 and 5 years old wanted one scoop each of vanilla ice cream in a 5 oz. cup (no toppings) and they (owner) charged us $7.96 and didn’t even get a thank you. Never again!! ?

Always a great experience when I come here. Great taste and value

The new management is awful!! He gave me some water down drink and said it was an Italian ice slush. Jonesboro location is Awesome!!