Papa John's Pizza - Farmington

Update: Moving from 1 to 3 stars. Turns out Gavin misrepresented himself as the store manager. Alex Monk, the actual General Manager reached out and was extremely professional and understanding. It doesn?t take away being made to feel like a criminalbut it was good to know that this location has a good GM and just needs to work through some professionalism issues with lowerlevel leadership. This location never hits its delivery windows which triggers an automated postcard coupon for a free mediumpizza. This has happened to us several times over the past year. No problem, labor shortages affect these things and we happento like Papa John's. When I called in with a legitimate complaint (I was delivered a medium pizza instead of a large) theperson helping me (Gavin Beebe, claimed to be the store manager) accused me of trying to defraud Papa John's, invited me tonever order from his store again, and hung up on me. When I called back to try to get additional information he was veryrude--using a childish tone of voice, pretending to not remember hanging up on me a few seconds earlier, etc. His rationalethat I have been abusing them? I have received a few free pizzas thanks to these automated coupons that go out. So I suppose,two warnings: 1. Their delivery windows are inaccurate (today took ~61 minutes against a promised time of arrival of 39-49minutes). I will likely get a free pizza in the mail 2. Their manager is lacking basic customer service training. It's CS101to use non-accusatory language, etc.

The service is generally very good, although it’s evident that they’re struggling to find staff; perhaps businesses should consider paying their employees better? The quality of the pizza can be wildly inconsistent. I've had some amazing pizzas here, but I've also had some real disappointments, like when the crust is overcooked and the toppings are poorly distributed. Sometimes the pizza is cut unevenly, with odd sizes that don’t resemble standard slices at all. I typically find that weekdays have better quality than weekends. I really like Papa John's, but I wish they could maintain a more consistent standard. I guess that’s what happens when you replace Papa John himself with the head of Arby's.

I ordered pizza for a party well in advance and paid for it ahead of time. When we arrived, they informed us that it would take 2 and a half hours. I had a house full of guests and no food! There was no communication from them about not being able to fulfill my order.

I tried her new papidilla and created my own with three cheeses, Canadian bacon, and pineapple. It was served with the classic Papa John's garlic dipping sauce and a banana pepper. It was really delicious, and I would definitely order it again, especially for just $6.50!

We had two consecutive orders delivered to the wrong address, and then we had to wait an additional hour for each order to be remade and redelivered. We will not be returning.