Paesano Pizza - Falling Waters

I can't believe anyone would leave a negative review for this place—it's hands down the best food in the area! I've ordered about five times and tried five different dishes, and each one has been excellent. Honestly, I think the negative reviews might come from competitors. The cheesesteaks here are absolutely mouthwatering. If you really want an authentic cheesesteak, it needs to be cooked on a grill, and Paesano's has just that, unlike some places that just microwave pre-packaged products. The burgers are incredible too, also grilled to perfection. I've only tried the New York Style pizza, but it's the best I've had around here—King's doesn't even compare. The staff is friendly and attentive, so I've got no complaints at all. I plan to order at least once or twice a week!

I've ordered from this restaurant many times in the past. Unfortunately, when I tried to place an order today from the same address, I was informed that they no longer deliver to my location. I asked why this was the case, especially since I had received deliveries before. After being put on hold, the lady came back and said that they don’t deliver to my area, although she wasn’t sure who made that decision. I live just 4.6 miles away, and their delivery range states it goes up to 6 miles. I won't be ordering from them again. It's disappointing because the food is good, but their customer service is lacking. When you have a returning customer, you should make an effort to keep them.

I've dined here numerous times, and I find the prices to be very reasonable. I've tried the pizza, garlic knots, and steak subs, and my favorite is the steak sub with provolone cheese, which they happily include at no extra cost. Everything has been delicious! You won't find food this good anywhere else in the area. The staff is efficient, friendly, and knowledgeable. My only complaint is that they don't have a location in Hagerstown.

Decent food, but customer service is poor. They refuse to own up to their mistakes and refuse to make right. They have lost lots if customers from this.

This is a fantastic restaurant to dine at in Falling Waters. The pizza is exceptional!