Tropical Smoothie Cafe - Fall River

This is now my 5th bad experience here. You would think I would have already learned my lesson. Waited 30 min for a smoothie and a wrap. Smoothie was supposed to have greens, ginger, pineapple and banana. Took a sip and it was basically just a lot of ginger and spinach and awful. I ordered the Hummus wrap as it’s suitable for vegetarians… they put chicken in it so I could not eat it. It also had no hummus, or rice and beans. I also ordered a corn salad and it wasn’t in the bag. So I spent $15.70 on my order, left $2.36 (15% tip- total $18.06 for garbage and missing food. This is my first ever google review, but damn customer service is just beyond frustrating especially being a person who always tips!

The girl opened my sandwich 4 times to look at it. It took over 45 minutes to get my order snd it was very expensive. She was doing surgery on my Flatbread.

Always a great experience! Love the chicken bacon ranch Flatbread highly recommend ?

I waited an hour for my order only to later realize it had been stolen off the pickup shelf, when they remade it they forgot to include a bag of chips with my order. I ordered two buffalo chicken wraps one with plant based meat one with regular meat and they mixed up the labels for each wrap. My girlfriend who is a strict vegetarian had been eating meat and was not happy.

I came here for the first time and orders to go. I went to go pay for my meal and the person taking my order wants me to tip like I have too. They told me to press the green button even though I don’t even want to tip. I pressed the red button to skip it something the employee didn’t want to tell me so they can scam me out of a tip. Who’s ever in charge of this restaurant needs to deal with this because this can’t be the first time they tried to scam people and maybe even deduct all the money they stole away from the people out of their pay checks.Sincerely-Tomas smith