Dunk N Munch - Fall River

I wanted something sweet and salty this Sunday 6/23/24 so my husband and I decided to try Dunkin' Munch since it's close to our house and we have never tried it before so I ordered a simple, chicken and waffle, and my husband ordered the Brunch Burger. Well, as you can see from the pictures below my waffle was completely burnt! And the two little chicken fingers that come with are not even real chicken it's the frozen kind made with mystery meat. We called immediately to return the food and get a refund for the chicken and waffle. The young lady that answered was nice and asked if we would like something else made to eat, but in all seriousness I simply could not eat something from there if this was what they sent out and it being my first experience with this place. She was nice which is why I gave customer service 4 stars because she said to trash the food no need to take back and she would issue a refund for the $10.99 we paid for the Chicken and Waffle plate. The Brunch Burger was nothing to brag about either and dry. And from the pictures you can clearly see that presentation or attention to detail like a burnt waffle is too much of a task for someone in their kitchen. Because that waffle was just unacceptable to send out to anyone whether dining in, or takeout.

The food is good and the service is fast. The price is reasonable

The smiles from everyone are great! We had breakfast which was delicious. My Dad swears by their Fish Chips...He gets them every Fri!

In 2024 it is extremely rare to find a restaurant that understands what customer service truly is. COVID damaged the concept of customer service in many industries including restaurants. Whining of short staff, availability of products was used as an excuse for poor customer service. Social media pressure to just accept this was rampant during COVID. While there was some truth to the challenges, many restaurants exaggerated it. Many restaurants still try to cling to this long past the pandemic demanding high tips for poor service and tips on services that historically weren't tipped, like take out pick up. Today, I woke up and felt like a proper breakfast and ended up on Rodman Street at Dunk n Munch. I had no awareness of when they opened until I reached the door and discovered I was 10 minutes early. Most retailers today just let you wait outside. In contrast, the owner of Dunk n Munch saw me and asked me to come inside and have a coffee and wait, while the grill was still warming up. Seeing as their coffee is awesome, I gratefully accepted. Since the staff was still not there, he served as waiter and cook and I had my meal before the restaurant even opened. What a super awesome person he is. He recently moved into the same town as me and so we chatted a bit about local municipal politics. I had a Portuguese omelet which was excellent!! There home fries are bomb. They seem to be deep fried, yet there is no residual oil on them...... so? Are they air fried, maybe? I will definitely ask next time. I have had other meals there like their whole hangover line up; eggs benedict; etc. Never a complaint with the food. Today it was blissfully peaceful and then one under 2 year old came in.... oh well they can't control that. lol All and all, this owner has won my future business as a result of his simple kindness and humility, not to mention his terrific food.

Messed up a simple order then when I went to get the actual thing I ordered they messed it up too and fixed it by throwing chocolate chips onto plain pancakes wish I got the refund instead