Subway - Fall River

Service: Dine in Meal Type: Lunch Price per person: $10–20

Great subway with perfect location but mainly the staff is great and helpful. The lady named ISSA worker is great and extremely polite.

I am only giving 1 star because of the customer service. Staff member was very friendly. Problem was I ordered a six inch sub. The staff member grabbed th bread and cut about 1.5 inches off the bread. I said why did you do that? I would have eaten it. The person claimed that they couldn't do that or they could get in trouble. So I then asked, what do you do with the bread just throw it away? The person said no I keep them for my break and they are yummy with honey mustard on them....so I don't say anything but I am thinking....can't give the paying customer the extra bread but I can steal it and eat it on my break? Ohh well my sub was delicious.

Brutally slow service. Only stop in when going on road trips as it is local to my house. Seems as though there is never any customers, however takes at least 15 minutes to get a sub. Last drive-threw experience, one vehicle ahead of me at the speaker, waited 15 minutes and they had not got order taken yet, I ended up reversing out the drive-threw. Today did an online order to avoid this, got the notification it was ready and when my spouse went in to collect our subs we were told they had not started making them yet. As of writing this, 10 minutes have passed, she still does not have our food and there are no vehicles in the parking lot and none in the drive-threw. Might be time to hire more staff or replace the current ones.

Tonight I visited Subway Fall River, Nov22/21 after a long day at work. After ordering a sub and having it toasted it was time to choose veggies. The lettuce was all brown and wilted. I asked for new lettuce and mentioned to staff that they should not serve rotten lettuce and all they said was “NO that’s it, all the lettuce is the same” I was disgusted, isn’t subway suppose to be fresh? I’m not sure if that was it for lettuce or if staff were to too lazy to get more. I really wish I took a picture because I pity anyone who went through the drive thru sight unseen and ordered lettuce.