Boston Market - EXTON

My mom and I stopped by today at about 1:15pm. Several customers outside waiting (hours said open at 11am). Lights on, open sign lit. No sign of anyone. A customer waiting outside paid for her order online and was there to pick up. I felt bad for her! Several of us called, no answer. We knocked and knocked. Hopefully, no one was inside hurt... but my guess is incompetent/undependable workers.

Rarely ever do reviews, ordered online than drove 20 minutes to pick up food to only find out they where out of all the items I ordered. Than had to jump through hoops just to get a refund. Drive the extra 10 minutes and go to west Chester l.

Aja the lady who greeted us was amazing. Her service and smile were contiguous. I wish More people had her energy and charisma.

I love this Boston Market. The staff is friendly. The food is awesome. They have a couple tables there now. I always do take out anyway, but people can sit down there if they want to at the new tables. Two are outside! Very nice. Try their desserts!!!!

I've been going here to support local business since this opened 18 months ago. but the service overall has become worse. Constant repairs are always in need (drink machine, the front door, etcetera). the food, especially desserts, taste flakey and left out longer. won't be going back.