John Lewis - Exeter

I like visiting John Lewis and have bought many items and been served by an array of lovely pleasant staff. I've never had a bad experience with staff members, their customer service is very good. What lets it down is the cleaniness. Whether you are going up the escalator or down, the dust and cobwebs is bad. Toilets are not great earlier, they seriously need refurbishing or employ someone who can actually clean them.

I like to shop here often. Like the quality of merchandise, cleanliness, ease to browse, and above all pleasant and helpful associates. I’m also writing to seek help from John Lewis Exeter. I shopped here on 3/9/24 during the day for towels and I am afraid I might have left a glasses with black frame in a black soft shell, probably near the towel racks. If it’s in the Lost&Found, I will certainly trot back to get it. Thanks a lot.

Went to buy a pair of shoes today at the John Lewis store in Exeter, the store was not busy at 5pm, but no staff are available to help, they dnt even come over and say hello! I mean I was a manager in Harrods, but the service in Exeter is absolutely disgusting and diabolical, I ended up going to Loake shoes in Exeter and got a nice pair of shoes, the guy there was so welcoming and came over within 3 minutes to ask if I needed anything, no wonder why, people prefer on-line shopping

The staff were all really nice and friendly. The cafe was excellent, we had egg sandwich, chocolate cake, cappuccino and earl grey tea all tasty and fresh. The toilets are on floor 4 and were clean. The Car Park was a bit confusing as some of the pay machines were out of order and there isn’t one on each floor.

Wonderful helpful and knowledgeable staff. A pleasure to shop there.