The Humber Room - Etobicoke

It's too bad that people posted poor reviews of the Humber Room and I would recommend that you ignore them. As a professor who has worked at Humber for 18 years and has eaten at the Humber Room dozens of times, there is no other place where you can get 4-star quality food at half the downtown restaurant prices and you can trust me on this because I have eaten at the top restaurants in Toronto. The food is always top-notch because nothing leaves the kitchen until the chef instructors have approved it. My daughter has tons of allergies which we inform the manager of every time before we arrive and they always make sure to prepare the best food to accommodate my daughter's allergies. Yes, it's true the wait staff are sometimes slow and don't fulfill all of the requests as needed but that's because they are learning because it's a teaching restaurant and when they do make mistakes, the manager and their instructor corrects them right away. I would recommend all students to eat here instead of eating the poison that they are fed in their residence and student cafeteria for almost the same price. And I would recommend all professors and families to eat here, especially for special occasions.

I was there to see a friend who was a student of the gastronomy program doing a dinner as part of the final exam. I can't speak about the food since the chef at that special occasion was my friend, but the place is cozy and friendly which will make me back sometime to try something.

Went today with my friends who live on res. Usually when visiting we have the cafeteria food which most who have had it know it's not very good, poorly prepared and lack's variety. However our experience here made the cafeteria look like a 5 star restaurant. I ordered the pasta and it was so dry that I took one bite and couldn't eat anymore. I understand these are students and that they are still learning but it is not that hard to make pasta, I cannot understand how they managed to make it that dry in the first place unless the noodles were pre-cooked and left sitting out. A quality check was not done at our table and our waiter would just leave and not return, a waitress from a different section seemed to notice that we were being neglected and she kindly tended to us instead. On top of this when we were finally asked if we wanted the bill I politely said that I did not want to be rude but I was not happy with my order and wanted to send it back (you could clearly see I had not eaten any of it except the singular noodles we had plucked out to taste test, which my friends agreed it was ridiculously dry) our waiter left and then came back and asked if we needed the bill again and didn't mention the pasta so I mentioned it once more and he left again and never came back. Then a different waiter came and asked if we needed anything and I mentioned the pasta again and he left as well (might I add that I rarely send my order back because I feel guilty if I do but this was so bad I could not even eat any of it and my friends kindly shared their food with me instead so I didn't think I deserved to pay for that as a broke student myself). Finally the kind waitress who had been the only one filling our water all evening came and asked if we needed anything so I mentioned the pasta once more for the fourth time and finally she brought a manager over so I explained my issue to the manager and she seemed quite angry that I was not happy with my dish and spoke to me in a very condescending manner and then very rudely agreed to take the item off my bill. Overall it's great if you enjoy soggy pizza and bone dry pasta as well as rude managers and poor customer service...

Worst customer service ever!!! I called to ask about the drink menu and an employee named Julianne or Joanne answered the phone her attitude was very abrupt and rude when I asked her a few questions about what red wines are available. She didn't even bother saying goodbye and hung up on me right away. Hire proper employees with proper customer service skills and business ediquette!!

We had issues with our meals about the potatoes not being cooked and after attempting to resolve them with the manager the situation was not resolved nor was there really any attempt. The situation was handled very poorly and I would not recommend.