Dipali - Enfield

That was terrible. service even worse, had to wait until the age arrives for food. the restaurant has gone back in the course of the years. I went there either alone or with my daughter who used to eat and loved the service. but what I have seen recently, I will not go back to spend my hard-earned money.

After 20 years returned to dipali, sorry, we were disappointed. the service was casual, no one offered to take our weights at the arrival, at two places I had to ask twice for items and three times after the bill at the end of the evening. the rice served with our dish was not basmati as they would expect, and my paratas were stone and did not seem to be cooked. No, don't send back, don't disturb. stay with me in the future.

If you want to pay a 15% Service charge then visit this restaurant. It is important to note that this information is on their menu (but doesn’t stand out) and it wasn’t mentioned when we ordered. While discussing this point with the manager. It was clear that he had no interest in taking our viewpoint on board he actually suggested us having a takeaway instead next time! Such a shame that this very poor customer service has now lost them two customers. We have been here before (a few times) and never had this problem. I feel that in making a compulsory service charge is unreasonable especially at 15%. I’m sure this additional charge will make people think twice about spending their limited money on a nice evening meal. Such a shame that the manager didn’t seem to respect our opinion.

I understand the service issues that some people have mentioned, but I think it may be a generational thing. The maitre d' here seems to be old school and focused on running a tight ship, perhaps not accustomed to modern sensibilities. This restaurant is like a hedgehog: tough on the outside but delightful once you get past that. The food wasn't very spicy, so you may need to ask for extra heat if you prefer. Everything had a hint of sweetness to it. The Dipali Boti Puri starter had tender and flavorful meat. The portions are generous, especially the biryani which is enough for two people. The biryani sauce is unique, more like a chutney or salsa than a typical curry. This place, a pillar of the community for 40 years, has its own quirks that make it special.

This is one of my favorite restaurants. The food and service are both excellent.