Portillo's Hot Dogs - Elgin

I LOVE portillos.. just not this location. from now on i'm driving out of way to the location in St Charles. i have ordered from the elgin location at least 15 times.. they are VERY INCONSISTENT..which is the fundamental reason i love portillos. whether they forget my expensive chicken sandwich, give me stale bread w my hot dog.. dry beef n cheddar croissant.. forget my fries..they always miss something. today they ran out of cheese cups. as a manager i would run to walmart personally and find an alternative..they could have bought those little jell-o shot plastic containers and wrapped them in tin foil.. something. i get they are short staffed and there are supply issues.. but this location fumbled several times prior to these current times.

Portillos is always delicious. Never had a problem with food and customer service is always great. Pricewise it can be a bit more expensive than some other fast food restaurants. But it's worth eating. Inside is really retro and cool. I think they play great music. It's always clean. Drive times are quite long. The lines usually wrap around the building, which is completely understandable. I love eating here

Usually good food as I'm used to at Portillo's. Solid beef sandwich and hot dog with everything. The children loved the chicken and the pommes. What the Portillos really made clear was the service. The collection on the page was placed and the order lacked some food. Had a call and the food was brought out super fast and even added something to sweeten the deal. Really appreciate the service!

If you live in the chicago area, surely you’ve heard of portillos. I’ll be honest, when I moved here 7 years ago, I didn’t get the hype. I mean the drive thru was always crazy long, the Italian beef was good and all but not anything to write home about. The chicago dogs were good with a nice snap to them but hey I could find that at a handful of other places. For me, it seemed like the longer I lived in chicago, the mote I enjoyed portillos. And THEN I tried the chocolate cake. That was the moment when I BELIEVED THE HYPE!! Head in there and enjoy a nice meal and end it with the best cake in Chicagoland.

Lines were long but the employees made sure that the lines were moving quickly. Food was good. We will be going back for the chocolate cake.