Baskin-robbins - Elgin

It was open 24 hours, but it is closed. it's about construction.

Every time I am there later (10pm) I wait 5-10 minutes to place my order. not because they are busy, but because there is no one in front. no bell at the door, no bell at the front, no answer to hello, I just wait.

If I could give negative stars, I would! The girl at the counter was rude and seemed to have no idea about the menu. When I tried to order, there was so much confusion. I asked to speak with a manager, but she claimed no one was available and that she was alone. She looked like she could hardly be 16! This place is awful! I even emailed my complaints but never received a response. I will never come back to this restaurant again.

If I could give a negative star rating, I would. The girl at the counter was rude and clearly had no experience with what I tried to order. There was so much confusion! When I attempted to speak with a manager, she claimed no one was available and that she was alone, which was hard to believe given she looked like she was hardly 16. This place is awful! I even sent an email with my concerns and never received a response. I will definitely not be returning.

The customer service is awful. They pick up the phone and hang up immediately.