Dunkin' - Elburn

Love going here! Staff is great and has become comfortable with us as we stop here quite a bit! They gave us free donuts before closing, which was so kind and a fun thing to surprise our family with! We come here to work, draw, write and sometimes just to hangout and talk- it's been a great atmosphere for everything! They're flexible with what drinks they'll make and they always come out tasting great; Parking: The parking is good! Plenty of space for the location! Never struggled to find a place! Kid-friendliness: A lot of the menu is kid friendly (of course) and the atmosphere due to their upkeep in decorations is super fun!

Friendly, but I don't know if they have problems with English or what.I asked for 2 dozen, 1 assorted and one chocolate and vanilla.On the chocolate and vanilla, she gave me a strawberry, and I told her I didn't want it, and she put it in anyway, saying it's only one.I just let it slide rather than argue.This dunkin is also extremely high price.The service definitely isn't worth the price

So it’s the 10th time I’ve gone to this Dunkin asked for oat milk latte and got regular milk instead. Luckily I’m not lactose intolerant but this could kill someone. I just don’t like open dairy sitting in my car. At this point it’s a funny mystery what I will get vs what I ordered:8/10 times the person took my order sounded like she is being held there against her will10/10 times got regular milk instead of oat milk5/10 times asked for no whip and got whip creamThe chances are they will mess up your order. I only go there when I’m late and since it’s officially been 100% miss on my order I’m leaving this review. Maybe something is wrong with their headset and they can’t hear customers??

The morning coffee crew needs to be retrained ASAP. For several days now my coffee has been absolute garbage. I always order a medium iced caramel latte, light ice. What I get, WITHOUT FAIL, is a milky monstrosity that has no caramel swirl and a full glass of ice. Today, in spite of it having so much milk (nearly pure white , all I could taste was bad coffee. Yet again, no caramel. Tons of ice. It's atrocious. The one time I've asked them to remake it, it came out worse. (I usually don't bother since I don't have time to dawdle in the morning.

I frequent several DD's. I would say they get my order correct 90% of the time. Some employees bend over backwards to give great service and some should not work there or anywhere.