El Zarape - El Paso

I am compelled to express my utmost dissatisfaction with the culinary experience I recently had at your establishment. The inordinate wait time of approximately 30 minutes was unacceptable, and the quality of the food was severely lacking. The papas con chorizo burrito, which I specifically ordered, arrived with burnt chorizo and French fries instead of the traditional papas. This deviation from the standard recipe was not communicated to me prior to my order being placed. Upon expressing my concerns to the manager, I was informed that this is the customary method of preparing burritos at your establishment. This explanation is unsatisfactory, as it does not address the poor quality of the ingredients used. While I did not request a refund, I believe it is imperative that your establishment takes immediate action to improve the quality of the food served and the overall dining experience for your customers.

First and last time there. I usually go to the one on Dyer which is great but I honestly don’t know why this one is completely different. Rude staff and food was old and stale.

They cancel orders whether it's for pick up or delivery without a reasoning. Along with that they dont like to answer their phones. We absolutely love the food but definitely poor customer service.

The food here is the bomb, and we stop in whenever we're in El Paso. The Guacamole is in the top 5 I've ever had. Flying into or out of El Paso? Eat here!

Went in today and found a piece of hair in my food, the waiter was amazing at handling the situation but the people in the kitchen were not, didn’t apologize or offer anything they acted like it wasn’t anything new. When I went to pay the women at the register was very sassy, and didn’t even explain that our order wasn’t on her system, just very sassy was like, “what was your order”, o told her and she goes I need the whole order, then I ask is our order not popping out she goes no we have to manually do this, so give me your order that’s why I am telling you this, she wasn’t very polite at all, I asked to remove the plate of food I returned due to finding a hair in it and she again proceeded to have this weird/nasty look on her face. It was so hot in there, like there was no ventilation, a fan was there but it was so so so warm.