Tim Hortons - Edmonton

I ordered a chili and asked for a white bun, not whole wheat. The lady asked if I wanted an artisan bun or the old one, I said the old one. Got home and got the wrong bun, okay I get that mistakes happen. I drove back and they corrected it... Kind of. I got half the bun with my large chili, it should have been a whole bun which is specifically why I ordered the large. Please educate your workers on their job. I know this may sound like a miniscule problem, but it is not. I am giving you my hard earned money, I would like, at the very least, to get what I asked and paid for.

When one asks for a large turkey bacon club sandwich 6 times and they still don 't get it right. They don 't confirm the order. And before I paid for it I confirmed. Is this price for a large turkey bacon club? And the teller said Yes I go pay for it and get handed a regular. I said I asked for a large. They said you only paid for a regular. I go through the spiel again, before I paid for it I said whether this was for a large and I was acknowledged with a yes. I am not going to pay extra for a mistake that the cashier made. All this extra debit card usage is not good due to mistakes from the cashier. To be honest more proper English speaking with good elocution staffing are needed with good communication skills so that these careless mistakes aren 't made especially when confirming 6 times with the cashier. Tim Hortons in other locations are notorious for this. I figured I would try this one, but to no avail. This is an honest review. Communication is needed. Products are good at times and even then hold times are a must. Back in the day when I worked in a Tim Hortons/ Wendy 's establishment. Staff were fired or sent home early for pulling this type of mistake. And then counter arguments on top of that and shifting the blame throwing the customers basically under the bus is not a good thing. The customer is usually right. Management should be more aware of this. Customers is what keeps your business afloat. It 's all about quality not quantity.

A few of us usually come to this Tim Horton's after our nightly walk. The staff here are very friendly and attentive, unlike the newer one at Manning Town Centre!

08:45am; 08-20-2023No service for ~5-10 mins iniside with the staff deliberately ignoring us but happy to serve the drive thru. We made eye contact more than once. There was nobody in front of us when we came in and multiple workers behind the counter. Both servers made eye contact multiple times, then served a customer who came in after us instead...we did not get served. We were friendly with the staff, they kept ignoring us. I asked the worker passing by the till to serve us and she claimed she was going on break....so get someone/manager? Its understandable that we got frusterated and left to support a different food chain. Funny that we had no issues with them. If they didn't want to serve, ask us to leave politely. Will be spreading the word not to come to this location. Thank you.[Have to give 1 star to right a review]

My food was good and I eventually got it but while waiting with no lineup at all I did start to wonder what I might do with my powers of invisibility.