Cucina - Edinburgh

I booked an afternoon tea at this hotel but did not even get seated before a member of staff spoke to me in an unnecessary manner. Told me there was no record of the booking before proclaiming “you can see how busy we are, we cannot accommodate you” before gesturing to a half empty dining room. I went downstairs to complain but was made aware that speaking to Jose was as good as speaking to the restaurant management so we up and left. Gave our money to some of the other lovely businesses in the area.

Mentioned before. When talked about the service during breakfast which was awfully bad. Tool a lot of time for waiters to fill in the plates emptied as salami yogurts fish fruit coffee. Was very dull and made us angry

On Saturday night past, with two of our bon viveur pals, we chanced upon The Cucina and decided to pop in for a wee cocktail before returning to our hotel for the night. The place was not busy, more loud, and a trifle rowdy, so we lingered not a long while there. Service was not swift and the drinks seemed a bit sad when they did arrive. The decor there is gaudy. The staff's tired faces were a tad surly. No accompanying nibbles or the like were offered or produced, despite the fairly, even for Auld Reekie, extortionate bill produced, which we paid, agreeing unanimously that any return to this particular pleasure house might have to be in some far future time, if at all. I read the Trip Advisor reports on this place today and found some concurrent consolations there.

We booked a table for dinner at Cucina online. Big mistake! When we arrived we were told it is only open for lunch. It was a Saturday evening so finding a table anywhere else was very difficult. Cucina is in a hotel. It doesn’t have its own website so getting complete and reliable information is pretty well impossible.

We visited this hotel for a cocktail because it was recommended to us by friends. It also helps that I'm a Radisson Rewards Platinum member so I get a discount on food and drink.We arrived and were directed to sit at an empty table for table service in the bar area. The bar wasn't busy. Other than us the was only 1 other table waiting (other tables already had drinks) and only 1 person at the bar, who had arrived and after us. It took several minutes for a waiter to come over and take our order, even though we trying hard to get someone's attention. They arrived took our order and disappeared. Our drinks arrived over 25 minutes after ordering. We watched the bar tender repeatedly walk back and forth between the bar and a back during this time, looking fairly clueless. By the time the drinks arrived a lot of the ice had melted and condensation was dripping off the glasses onto the table. They didn't give or offer us a napkin to rest the drinks on, to soak this up. Because it took so long for the drinks to arrive and we were now becoming short of time before our restaurant reservation, we requested the bill. The waiter acknowledged the request, returned to the bar and proceeded to make someone else's order. It was at this point I went to complain to management for the tardy service. By the time I'd returned to the table after complaining, which took around 5 10 minutes, the bill had finally arrived. But even though I'd told the bar staff I was a Platinum member and should get a discount, there was no discount applied. I took the bill to the bar and asked them to apply my discount. He told me the discount doesn't apply to alcoholic drinks and I disagreed. He went to ask his manager. 5 minutes later he returned admitting he was wrong and applied the discount. All in all, the service was dreadful slow, incompetent, inexperienced, unapologetic and unaware of rules of Radisson Rewards membership. What should have been a pleasant quick drink which shouldn't have only taken 10 20 minutes, took the best part of 50 minutes, a complaint and an argument over my members discount. Very, very disappointing.