Domino's Pizza Edinburgh

They offer free pizza to students on freshers week safe to say that swings my opinion massively in favour of them.. but I. Always have found this place to be quite swift and I've also enjoyed the pizza. Pretty standard Dominos, good stuff!

Wanted to order some food and had a voucher through the door for a 'big night in ' deal. Was having trouble ordering it online and so resorted to phoning to place my order, only to be told this could only be done online for this deal. Tried again online and it still wouldn 't work so phoned back to ask if we could order by phone under the circumstances. Was then told that the offer had expired, however I pointed out that the offer only came through the door this week and stated that it expired on 2nd January regardless of this they couldn 't process the order. They then phoned back and offered us a very poor alternative, which we didn 't take. Eventually someone in some position of authority got the original deal through (2 medium pizzas, garlic bread pizza, wedges, 1.5l juice and cookies for £21.99) and we waited for food to arrive. It came in half an hour but no wedges and no cookies in sight, despite having paid for these. By this point we were so hungry we didn 't bother trying to sort it out. Pizza is a good standard but this outlet is very poor.

We live twenty minutes walk away from this branch of Domino 's, and order from it probably ever 6 weeks. Every time we do order from them, I say 'never again! ' Every time the order is late, or incorrect, or they 've substituted something unsuitable without checking. This time, as usual, they 're very busy, so the pizza takes at least an hour and is tepid when it arrives. This time the pizza toppings were all squashed on the lid the order was again incorrect. I pointed this out to the driver, with an exasperated 'it 'll have to do, the kids are waiting on their dinner they need to be in bed soon ', but the driver refused to leave the order! I hadn 't asked for a refund or even a re made pizza. I phoned the branch got 'Restaurant Manager Suneem ' who refused to listen to the details of my complaint, just kept talking over me by the end of the conversation I was so livid that I ended the call with 'this conversation is over ' and I 'm ashamed to say I hung up on him. I got a call back 20 minutes later from another member of staff, who offered a free order next time, but as I advised him, we won 't be ordering from them again. They don 't worry about quality control or customer service because of the huge numbers of students in the area, they 're always going to be busy. I advise you give them a very wide berth.

I like it. Say what you like about Domino's, but I think the pizza tastes just fine, the portion sizes are good, and prices can be great, especially when you get a special offer, which they seem to have available a lot of the time. There is a large variety of toppings, and you can build your own pizza from the comfort of your own laptop for delivery. Perfect. Delivery is fast and efficient, pizza arrives hot and fresh, and my wallet is generally happy too. I'll be back.

I can finally say that I have met with stupidity in its rawest form at my local dominos at Southside, Edinburgh. I was hosting an event for our site and ordered pizzas and ice cream from this dominos online. I ordered the food at 3pm to be delivered for 7:45pm. Plenty of time to make the order and ensure that it was delivered on time, you'd think.8pm, still no pizzas. I phone up to find out where they are, and instead have to try and translate the poor English of the employee on the other end of the phone, who apparently had no record of my order.I demand to speak to a manager, an English speaker, who assures me that the pizzas are on the way.8:30pm, still no pizzas!! I phone up again and the manager tells me that the driver has gone to another house first. 8:45pm rolls around and the driver finally shows up, eating pizza. He casually gets out of the car, hands me our cold pizzas and gives me the wrong flavour ice cream. When I complain about this he doesn't even apologise! Not for being late , not for the cold food, not for the wrong order.Appalling service, will never go back and will encourage my entire site to do the same with future events.