Evos Feel Great Food (pinecrest)

What happened to this place? I don 't eat here often, but the last 3 visits have gotten worse and worse. Today, the 3 girls at the front were more interested in their phones and conversations between them than to tend to the customers. I ordered my go to Thai chicken wrap, sweet potato fries and a drink. No ice in the machine. I asked about it and I was told they had it in the back. One of the girls told the other she would put ice in the machine, but her back hurt and she couldn 't lift the bucket (I 'm not sure what was wrong with the other 5 employees I saw . As the other girl was getting my ice, she had to have a conversation with one of the others about something on their phone before she got my ice. I finally got my ice, but didn 't get my regular. tea because I didn 't want to ask for more ice when mine melted (the tea is usually hot and fresh so I opted for the vitamin water out of the machine. I finally was called to get my food and it was so disappointing. The largest fry in the container was black it was so burnt (why couldn 't they just pull that one out? , the chicken in the wrap was extremely dry, hard in some places like it was old and something in the wrap tasted burnt. There was hardly any sauce which didn 't help. While I was waiting for my food, a guy came in and yelled at the girls at the counter that he called and was put on hold for 20 minutes. There was only one other customer besides two girls in a booth talking with no food from Evos in sight. I needed to use the bathroom before I left and there was boxes of inventory in the hallway of the bathroom scattered about. At least the ladies room was working this time, although there was no toilet paper or paper towels. While I was waiting for the restroom there were two more girls (employees sitting in one of the tables near the bathroom talking about what he said and how it wasn 't true (idk, but maybe do something other than chat? The bathroom needed paper, the boxes needed to be broken down clearly the girls in the front were occupied with each other and their phones and the ice machine needed ice. I can 't say it looked very clean either. All the trash receptacles had trays over them and were sealed off except for one (are they too lazy to clean more than one receptacle or are trash bags too expensive now? . Overall, extremely disappointing.

I absolutely love this place. Kindest people, tastiest food. They go above and beyond to make everyone feel welcomed. I just wish as a community we can help with the plastics, so they can use less plastic. All for one and one for all, for our Planet! ?

FOOD WAS DELICIOUS!! ONLY ISSUE WAS UBER, TOOK THEM A HOUR TO DELIVER MY FOOD WHICH WAS COLD( NOT RESTAURANTS FAULT) I SPOKE WITH JESSICA SHE WAS SO SWEET AND MANNER ABLE! I WILL BE EATING FROM EVOS AGAIN

Ordered through Uber eats. Vegetarian meal came with big chunks of bacon in it. Fries way too salty and ice cold, they also forgot an order of fries, but that worked out because they were gross.

I’ve come here since I was in highschool and I’m fully an adult now and the service has just gone downhill. This has happened twice to me (2 different girls) where the employees just blankly stare at you when it’s your turn in line. I’ve worked customer service you usually say hi and smile to a customer and that lets them know you can walk forward and are ready to take their order. They are stingy with ketchup lol. The food sometimes is cold. Main reason for low rating is the employees. Then they ask for a tip after being disgusted I was even in their presence :