Rusticana Pizza - Easton

Stopped here for St. Michael’s Run with my two kids. Definitely a favorite with locals, busy Friday night. Our server was very hard working and friendly. We enjoyed our pizza and wings, it was freshly made and good.

This is my go to spot for cheesesteaks, pizza, and pasta dishes

Best local pizza joint around. Staff is super friendly.

Unfortunately while dinning in yesterday I was charged for someone’s Togo order with my order. Not a small order, $54. I noticed after I left and It has been a whole ordeal to get ahold of someone to address the issue and for a refund. When I finally did, the owner couldn’t even be bother to apologize for the inconvenience. She didn’t want to hear anything I had to say. Her tone and how she handled the situation just didn’t sit right with me as a customer of 6 years and I most likely won’t return because of it. Edit to add- customer was definitely NOT contacted serval times, that’s just simply not true. I wouldn’t be upset if I didn’t have to literally track someone down to fix the mistake. If I had received a sincere apologize, I wouldn’t of wrote this. Simply as that. That might not seem like a lot of money to her but to me it was more then what I spent on 3 people to dine in plus tip. Now it’s the weekend and the refund will take even longer to process. In the end, they knew they made that mistake that night while I was dinning in and CHOSE not to tell me they accidentally ran my card for someone else, then when I call to talk to someone they repeatedly gave me the run around and say they don’t have any managers there (both days) and they can’t just let the owner know by calling her. After speaking with my bank, they gave me the idea to call the other location to ask for the message to be passed on which worked- the girl at Cambridge was the only one who showed concern when I explained how much more I was charged and when I finally spoke to the cashier here again she got all smart and said “well somehow the owner found out so we’re going to refund you” it was definitely not apologetic. The owner did call me ONCE a few hours later but like I said before she did not want to hear anything I had to say about my experience. The owners responded to my review faster then the actual mistake.

I’m a truck driver and normally pop in here every Thursday for my 2 slices of pepperoni. Always delicious!. And everyone is pretty nice. Fast service as well.