Sharnfold Farm - Eastbourne

We waited for half an hour to be served in the coffee shop, despite having five staff behind the counter. We waited over half an hour for our food and by that time, I had given up on ever receiving the food we ordered. I asked for a refund and this flummoxed the staff. The money has not been refunded so we’re £20 down. I spoke with the assistant in the farm shop, as I felt so sorry for the young staff in the coffee shop (they were clearly struggling and lacking in training). However, I was told, “what can I say?” Also, I was ‘advised’ the area manager was working in the coffee shop In other words, no one cares. This is a shocking way to treat customers. If you’re happy to take people’s hard-earned money, you should be happy to serve them with basic civility.

We will never come back to sharnfold farm. It was a terrible experience and £36 for four people to walk around a field and an additional £5 each to do pumpkin carving. We ordered food and it took more than 45 minutes to come I’m still waiting. Also that food also cost an additional £20 we ordered a bacon a cheese pastry and they gave it to us on a peice of paper unbelievable 1star because I can’t put no stars. Rooms: 1

Had a great afternoon at the farm and the witches hat trail. Came to the cafe at 2:40 and joined a queue. I asked for a baguette, 2 lunch boxes only to be told they do not take any orders for food after 2:30. Instead we had a cheese scone and 2 slices of cake, 2 packets of crisps, two fizzy drinks and a coffee. Other people came in while were sitting eating, we heard them ordering lunch boxes and sausage and chips only to have their order taken. We were not the only family told NO orders. I had mymy two grandchildren then ask why they couldn't have a lunch box. As a business, you need to be consistent, a sign needs to be added to the menu stating food stops at 2:30, or pay your staff to work extra during busy times; school holidays. Such a sad end to what had been a great afternoon treat. One of your staff could see I was a little annoyed and came to ask if I was waiting for an order, I explained what had happened and she was apologetic, but she was following instructions from the person in charge.

Great atmosphere, really friendly and helpful staff, me and boys love every event sharnfold farm host , Christmas, Halloween, Easter, always a happy family favorite Service: 5 Location: 5

WASTE OF TIME AND MONEY! DANGEROUS! An absolute disaster from the moment you drive in the car park, zero signs on which way to go. We went firstly to the entrance got greeted by no one , had to ask for help, scanned our pass only guidance we got was when I asked ‘Where do we go?’ I got told ‘Just walk out the back door’ through a plethora of stands, tables eating area. Walked out the back door absolutely no signage and no idea where to go . First stop on our ‘Fangtastic Halloween Trail’ was a water logged park Childs park. Then on to what can only be described as a ‘Friday Afternoon’ attempt at decorating a field horrendous effort. Then trenched through a soggy path to a Goat field with about 2 Goats in Also waterlogged ‘I had to carry my 6 year old at that point for fear of her tripping and drowning. I don’t think I’ve ever said ‘which way do we go?’ More times in my life . Got lost throughout continually , with the ‘Map’ as much use as a chocolate teapot. Finishing up in a sloppy field , total of 3 Llamas, 2 pigs and a couple of Goats seen from a distance. I appreciate the weather isn’t great atm but if you’re going to rake it in from customers looking to treat their kids to a ‘Fangtastic’ time , maybe you could invest in some signs and gravel at a bare minimum? Lastly one sign for the ‘Maize MaZe’ we just so happened to stumble acrosswhich leads you into a field of nothing , walked around for 15 mins ended up in a dead strawberry allotment , luckily we know what Maize looks like as adults as if not you may want to consider looking for your child on a missing poster on your local lamppost . The Maize Maze was about as great as the rest of the experience , in fact two steps in we decided to turn around and go home . Avoid at all costs , will never return. Safety: Awful Walkability: Treacherous