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Przekaż informację zwrotnąNext, she asked how many people would be staying. I mentioned it would be two adults and one minor, to which she responded that she would have to charge us $75 per person for breakfast. At first, I thought she was joking again, but unfortunately, she wasn’t. They expected us to pay an extra $75 per person for breakfast on top of the room charges, not to mention an additional fee for a happy hour. She claimed that our reservation only indicated one adult, which I knew was incorrect. When she processed our payment, I realized she was charging me the full rate for the room. I explained that we had already paid in full for a reservation that accommodated two adults. She insisted that we hadn't paid and that we had only booked for one person. Despite showing her our receipt that confirmed otherwise, she wouldn’t listen. Out of desperation, we ended up paying for the room again, and she only waived the charge for the second adult as a “favor.” The room itself was okay, though there were short black hairs on the bathroom floor and dirt in the corners. On the plus side, the beds were comfortable, and breakfast was decent. Fast forward four days later, and we still hadn't received the refund for our security deposit, plus we were charged twice. Customer service was helpful in resolving this issue. Overall, the service at this hotel was unprofessional and frustrating. I would not recommend staying here.
One of the highlights was the complimentary breakfast, which is among the best I've encountered. They offered made-to-order omelets and a wide variety of other hot options, making it a delightful surprise. There were a couple of minor drawbacks, such as the automatic coffee machines not performing well and the shower lacking products in the shampoo, conditioner, and body wash dispensers. However, overall, I would definitely choose to stay here again and wholeheartedly recommend this hotel.
I was thoroughly impressed by the warm welcome from Tati and even more by Christine, the General Manager, who was very hands-on. She not only helped answer questions during check-in but also assisted the bar staff during reception. Christine represents everything great about hospitality, making her an excellent ambassador for this wonderful establishment. We're already looking forward to our future stays! Additionally, Cameron, the Director of Food and Beverage, worked diligently to ensure a smooth reception and was kind to all the guests. Overall, I would rate this experience a perfect 10/10!
Check in, totally fine, booked the large family room, on the 4th floor.Beds haven't been made. Informed hotel reception, no problem we'll send up housekeeping.All they did was drop off sheets. No pillows, had to go back to reception to ask for those, twice. Finally got some pillows and the cases were filthy.Made the bed myself, no covers for the comforters. Honestly, do better......I'm sure there are better hotels you should spend your hard earned cash in, I would avoid this one.
Sitting here watching a poor sweet young woman trying to deal with a mob scene at the bar during the now two drink only reception. She has no help and is overwhelmed. There are 30 people in line for a beverage…looks like the security line at Atlanta Hartsfield. The room is filthy, and the AC barely works. The front desk people are very nice. You can just tell that Hilton in the USA does not care anymore. I am a Lifetime Diamond Member so I can compare and contrast. International travel is still great with Hilton but in the USA it stinks. In the last month I have stayed at a Hilton, and a Home 2. The Home 2 was new and nice. Recently, a Garden Inn tried to charge me parking in a large open joint parking lot. Come on Hilton….Really?
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