Tim Hortons - East Rochester

Arrived at 2;32pm. The place closes at 3pm per the sign, and No additional sign on door indicating otherwise. OK, went to Dunkin instead. Nice people inside I'm sure, and I realize they are working hard. This is a criticism of management, not employees. The labor shortage exists, yes. Then change your signage to indicate that you are not doing what you say you will do. Pretend you care about your franchise and your customers. Otherwise, your competitors will eat your lunch.

Food is solid but how do you not carry sour cream donuts. I know you won't carry them if nobody is buying them but they're a staple.

The people behind the counter were friendly and helpful, it was my first visit so I had to stop looking at what was being offered on the shelves and look at the menu. I was hungry and wanted to try everything. The coffee was rich and flavorful! We also had omelet bites with spinach and cheese that were delicious! Next time I?ve got my sights set on some donuts and maybe a breakfast sandwich. I have to go back every chance I visit an area that has Tim Hortons. (Likely-NY)

If it?s any of the stores that deserve to shut down in the Rochester area, it is this one. I had to tell my order twice to them in the drive thru and then once again at the window. They still got our order wrong. This is not the first time my husband and I have had a problem from this location. Will not be coming back.

Went here for a coffee date and the service was terrible. We ordered 2 hot chocolate's grabbed a place to sit. 15 minutes later and we still hadn't gotten called up to get our drinks. So he went up to see what had taken so long. The girl that had taken our order forgot we ordered. Then she went to get our order and she only brought him 1. So he said, I ordered 2. She was like oh I'm sorry. I just wonder how does a person forget we ordered. From 1 second to the next. Strange!!!