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Przekaż informację zwrotnąExcellent fish and chips and usual options. Also has a pizza oven. As good as any in the neighbourhood. Opening hours appear variable
Ordered a family meal over the phone and delighted when I arrived that it was being cooked to order with the staff communicating to hang fire on some elements as others were still cooking. Pizza was truly superb and the cost compared to large pizza delivery chains is incredibly low!Highly recommended
First time I've ordered from here and it was FABULOUS. Quick delivery and the quality was the best I have ever had. Lots of fabulous fish and lovely chips--ate it so quickly-a wonder I wasn't sick!!!!! You have just won another customer.
Unfortunately we had a horrible and threatening experience tonight. We have ordered from here frequently and usually find the food of a good standard and the staff friendly. Tonight our food arrived stone cold. When we called the establishment a man answered and explained that “the food could not possibly be cold because I just cooked it” and asked how it could be cold when the order was placed 25 minutes before delivery. I am unfortunately unable to explain this for him. When I said that we were regular customers he said he didn’t recognise my voice...We asked to speak to a manager and he said that he was the manager and hung up. I’ve never experienced customer service like this before!
First time visiting HOOK and I must say I am extremely disappointed. Spent £10.30 on a fish supper and a small bag of chips £8 for a fish supper how are places getting away with charging this these days?! I then couldn’t believe that I had been given only one fish and a portion of chips that I could honestly have counted with one hand I have had more chips in a McDonald’s Happy Meal. VERY, VERY overpriced and no value for money. After speaking to a worker, possibly the owner, about the price of the supper, I was told “...but our fish is very meaty”. I’ve had fish suppers elsewhere for £5.80 with food of similar, if not better quality. Does not mean customers should be paying through the nose! I will definitely not be returning and I will be encouraging friends and family not to return. Will receive better value for money elsewhere. Valentini’s at the opposite end of the Ayr Rd is but one example.
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