Subway - East Peoria

Whoever owns this particular Subway needs to do better by their customers AND employees. It' is currently 5pm on a Friday night which is buy 2 Footlongs get 1 Free day as of December 2021 yet there is only ONE employee on duty.We came to get our pick-up order which was marked as ready on the Subway app but it wasn't ready at all.We've been stuck watching people order multiple sandwiches while this poor employee works alone, trying to keep up with the orders coming in. She's doing things as quickly as she can but it's obviously unfair and beyond stressful that she's juggling the entire store alone. She's having to handle in-store orders, mobile orders AND drive thru while also working to keep things clean.Let's be real: nobody working in fast food is paid enough to juggle everything on their own, not even managers. She's not a manager from what I can tell.The kicker is that we placed our mobile order which was marked ready at 4:35 PM and we're still here at 5:29 PM. Meanwhile drive-thru customers who arrived after us are being served before us. And our sandwiches aren't ready because this poor girl can't do the work of 2+ people and be expected to be timely.This is solely on the manager, to be clear. I don't blame this employee at all. She's doing a helluva job despite the circumstances.Multiple people have come into the store within the 40 minutes I've been here and each of them has left because the wait time is unreasonable. So far I've counted five people arriving in-store and then quickly leaving after being told about the wait time.I had a close friend who worked in this particular Subway restaurant over 5 years ago. It wasn't much better back then, either. Seriously EP Subway... One employee on a busy Friday night is utterly ridiculous. Do better by your employees if you expect to have satisfied customers.

That young lady Heather T is very nice and friendly I won't mind going there to eat again she isn't rude always has a smile on her face

Always out of bread seems like the employees don't wanna work has happend 3 times

Nice, clean store with excellent sandwich artists to help you deign the perfect sandwich for you.

Been flipped off by a subway employee and wasn't ever giving any Refund or any issues resolved thru management or Corporate.... Will not be going to any Subway again