Potbelly - East Peoria

Meal Type: Lunch Price Range: $10–20 Food Rating: 3/5 Service Rating: 3/5 Atmosphere Rating: 3/5 Overall, my experience at this restaurant for lunch was average. The food was decent but nothing outstanding, meriting a rating of 3 out of 5. The service was also just okay; it met my needs but didn't go above and beyond. As for the atmosphere, it felt somewhat ordinary, lacking a unique touch. While the meal was reasonably priced, I would say the overall experience left something to be desired.

I ordered for pickup about 40 minutes ahead of time, but when I arrived at the restaurant, it was completely empty. I waited for a minute or two until someone finally came out from the office, and it seemed like they were only just noticing my order ticket. While my experience wasn't awful, it was definitely disappointing to have placed my order over half an hour in advance and still have to wait for my sandwiches to be made. Given the price, I expected a smoother process, especially since the restaurant was deserted.

The food was delicious, offering a unique dining experience. I dined in for lunch and spent about $10 to $20 per person. Here's a quick breakdown: Food: 4/5, Service: 4/5, Atmosphere: 5/5.

Food is great, and so are the workers! Food: 5 Service: 5 Atmosphere: 5

I spent a lot of money ordering what was supposed to be two sandwiches, chips, and a drink. The drink and chips never came. I called 60 seconds after my order was placed through UberEATS to add toppings, that the app didn 't give me the option of adding for some reason (malfunction . I specifically spoke to the manager-on-duty (definitely only the supervisor, there 's no way she could manage an entire store with her attitude to add toppings. She took down on pen and paper, all of the 5 toppings, to my knowledge. 20 minutes later, two plain sandwiches arrive without chips or drink. Not the driver 's fault. I, on the other hand, call to ask the issue, and am met with the same female supervisor 's unprofessional attitude. She told me that they probably sent it out early (aren 't you in charge of the completion of orders? , which is why the rest of the order was missing. She had zero accountability. She won 't be manager for long, if that keeps up. Anyway, I ended up refunding and going to an entirely different sandwich chain for toppings and sides, because there was no way to give me my toppings on the side and they didn 't have containers to put them into . If you have a chip on your shoulder, get rid of it before dealing with customers. Clean up your attitude.