The Bistro Eat. Drink. Connect.

Stayed at the hotel last night. Our stay was perfectly fine, but when we were checking out, an older woman was talking to the front desk person and I overheard the women asking the attendant if the hotel had security camera tapes and the attendant telling her to call the police. We weren't sure what the interaction was all about until we walked to our car and saw her car. The car was up on 4 blocks and all four wheels had been stolen! What upset us the most was how uncaring the attendant at the front desk was. Here were 3 older ladies who had stayed at the hotel and walked out to find their car to find it without wheels and they basically didn't provide any help or support. They were stranded with no car! And, I have heard this type of activity is not a rare occurrence at this hotel. Why would anyone want to stay at a hotel with uncaring staff and a known theft problem? That is not what I want from the hotels that I stay in and I will never stay at this hotel again, but I will continue to stay at other Marriotts as I am a loyal Bonvoy member.

If you're looking for a simple hotel to stay one night this will do. But also, I'm sure you could find better. Look, the rooms were cheap and the parking lot was full. The king room we purchased for a one night stay was set up in such a bizarre way. There was hair on the toilet, and we woke up in the middle of the night smelling cigarette smoke. So so gross. When choosing to stay at a hotel during COVID you want to it to feel extremely sterile. We really didn't get that here. It's a Courtyard. We weren't looking for bougee-just clean. I'd suggest looking elsewhere if you're going to drop $100.

I booked seven rooms for my staff to work in the area and everyone commented on how nice the rooms were. The lighting was cool, the furniture was modern and the beds were great. Damien at the front desk had a great attitude and made us feel welcome...which impressed me even more when he said that he was working until 11:00 pm and then was back at 7:00 the next morning. That is dedication. Very good hotel and great staff.

We stayed here a couple of week ends for hockey tournaments. I am a Marriott Platinum for Life member and have stayed at many Marriott Courtyards around the world this one by far is not at the top of the list. There was caution tape outside where part of the stucco on the building is falling off. Only one of the two elevators worked on both week ends. Very few guests were staying in the hotel asked if I got an upgrade was told none were available. The 2nd week end woke up with ants crawling on me plus all over the desk and had our room changed. I am aware the virus has had an impact on the hotel operations but this Courtyard is slipping below the Marriott standards. Still not a bad hotel but maintenance and housekeeping needs improvement.

This Courtyard does not seem to be consistent with the standards that I expect from Courtyards in general. Rooms were clean but outdated. The front desk was in disarray with boxes and things stacked everywhere. The front desk was manned sporadically as we came in and out. The lobby has the most unusual and uncomfortable furniture arranged in strange groupings. So while this was a serviceable hotel, it is not something I would try to use again for the money.