Stanwick Lakes Bistro

This coffee shop is incredibly inefficient. You place your order, receive your coffee, and then have to wait in line while they serve other customers at only one register. They need to improve their customer service and not become complacent just because it's a busy day. It's surprising that people tolerate this subpar service.

We are regular visitors to Stanwick Lakes Bistro and usually enjoy our visits, but unfortunately, our experience this time was not as enjoyable. I purchased two afternoon teas on a Groupon voucher, which was a mistake. I was expecting the same delicious cakes and scones that we usually get on our visits, but this was not the case. We were seated upstairs in their lounge area, which had beautiful views and was comfortable. The waitress was friendly and attentive, but the quality of the food she brought us was very disappointing. The sandwiches had basic fillings and were on cheap bread, the scones looked like they were from a supermarket, and the cakes seemed to be frozen or cheap versions. While the cost was only about £7 per person, I expected a higher standard of food, similar to what is served downstairs. Overall, we were very disappointed and would not purchase this deal again.

The food was excellent, but there was not much variety and the service was very slow. I suggested this restaurant as a special birthday treat because of its lovely location where we could sit and watch the water fowl. However, when we arrived for lunch at 12:45pm, we found that all the window tables were reserved for afternoon tea, leaving us with limited seating options. I mentioned our disappointment to a staff member, but their response was unclear and unhelpful. Despite the fact that other customers arrived for lunch after us, some tables remained empty throughout our meal. This experience greatly affected my outing and I don't plan on returning to this restaurant as the staff seemed indifferent to our concerns.

Nice building within a beautiful setting, clean and bright with a gift shop too. Toilets could be better

This place is located at Stanwick Lakes so has people always eating so doesn’t have to try too hard. However it does try and they made sure my young kids were looked after. We visited yesterday and the staff were very nice.