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Przekaż informację zwrotnąGreywalls is consistently brilliant. We have held special family celebration meals here for the last 17 years since we moved to East Lothian. Today we had a great Roux Express Lunch, exquisite wine, outstanding service from David and finished with a walk in the delightful Gertrude Jekyll-designed gardens. Thanks also to Surajit for his assistance with our booking.
We booked reservations weeks ago for lunch at Greywalls it was meant to be a special birthday celebration and we looked forward to it immensely. This is supposedly a top establishment, that promotes itself as a luxury destination with first class service and food. All I can say is HA! We contacted them before leaving Edinburgh to ask a question and learned totally by accident that they canceled our reservation. No one had bothered to tell us although they said 'they were just about to call. ' We 'd taken a day 's leave from work to make the trip and enjoy the special day and were left without anything to do for this birthday event. The manager seemed completely unfazed and offered no help whatsoever not what you 'd expect from a restaurant of this caliber. Just a warning to anyone thinking of making the trip there 's a good chance your booking will not be honoured and you won 't even be told that it 's cancelled! I 've been treated better at the local pub.
We dropped in at Greywalls on a sunny Saturday lunchtime for a light lunch and to enjoy the gardens. We opted for the pasta of the day, which was penne in blue cheese sauce with broccoli. It was a simple dish superbly cooked, whilst the service was impeccable; very efficient and friendly without being stuffy. We took the opportunity to sit outside to enjoy the sunshine and the beautiful gardens. All in all an exquisite lunchtime.
We visited on a rainy Sunday lunchtime. We were met by a member of staff armed with an umbrella to assist from the car park into the magnificent building. The service was first class throughout our experience. The food, despite being from the ‘bar menu’ was excellent and reasonably priced. We opted for the four course tasting menu which was more like a hot afternoon tea with four dishes on a large plate. Soup, fish, main and sweet. Absolutely lovely and more than enough food to leave satisfied. An amazing food experience. Thank you Chez Roux.
Having eaten at Greywalls on many occasions we looked forward to visiting again for a birthday lunch. What a disappointment it was. From the outset the grounds were not maintained to their previous high standard. We had a drink in the garden sun which was fine. The menus arrived and we were amazed to find that it was more suited to a pub lunch than a high end hotel. We opted to eat in the dining room where only one other table was occupied. Prices seemed high for what was on offer. One of our party was gluten free as we had advised in advance. We had to remind them of this. She chose the burger which arrived between two slices of bog standard gluten free bread with no attempt made at presentation. On the plate sat a pan with some leaves in it. No dressing. This was supposed to be a salad we presume. Also on the plate was a stack of six chips which were far from crisp. My wife chose the Four Seasons quiche which turned out to be another very large slice of tasteless egg. It also had the pan with the bare leaves but no chips. I had chosen the shepherds pie which was ok other than it somewhat unusually seemed to have been made with tomato. No bread was offered nor were we asked if we would like wine. When the waitress asked if our meal was ok i told her that it was very poor. She apologised and said she would tell her manager. She returned to say that the manager was going to do something for us suffice to say he never appeared. We decided not top have a sweet as from the experience so far we thought that ice cream at £12 was unlikely to be value for money. I cannot believe that the great Albert Roux would find any of this to be acceptable far less of a standard he would have associated with his name and reputation.
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