The Six Templars - East Hertfordshire

Visited here nearly 3 weeks ago, given them time to resolve my complaint......i 'm still waiting! Visited with 2 friends for some food and beer after a local event. We ordered our food and after chasing the food up after about 35 minutes, my meal turned up. The BBQ beef burger turned up as simple single cheese burger, should have been a double burger. No onion rings as advertised and some chips. Due to being hungry, i eat it. My 2 friends were not so fortunate , after an hour we demanded our money back. Then as we were getting up to leave their meals turned up which we refused. I sent a complaint to head office and the following day i received an apology from The Six Templars manager, stating they only had one person in the kitchen, hence the delays. Why was we not told this when we ordered? A dreadful experience could have been avoided. I did receive a voucher for two free meals (but not drinks) to be used only at The Six Templars which is useless to me and my friends, as we like in Kent and Surrey, and to travel to Hertford would cost more than the vouchers are worth. Dreadful service. Avoid at all cost!

Good service, cheap drinks, and food. Can get food with a soft drink or a pint included for additional £1. The smoking area is available to the rear, with no smoking seating at the front of the pub (front of the pub is on a busy road. The pub has men/female toilets outside, which also serve the public as well as paying customers. On my visit (outside toilet), there was clearly a water leak somewhere as the floor was flooded.

Good food, get what you expect and great range of Ale's

It is usually quite busy and sometimes noisy. The bar staff are nice and helpful. The food is hit and miss. Sometimes it is delicious but quite a few times it is quite cold and you have to wait a while for it to be delivered

The pub itself is well lit, warm and in good order. The staff are friendly, and there are plenty of seats available. The range of beers is impressive, as is the ability to get refills of your coffee if you are driving (like I was) The food ordered to our table consisted of 2 pizzas, a steak and the 'ultimate burger ' which I had. It cost about 13 quid and for that you only got two 3oz burgers, one thin slice of cheddar and a token rasher of bacon. The burger was also not the hottest of meals. Now I cannot vouch for the quality of the other meals as I have never had them personally but they looked ok and were eaten without complaint. Maybe I caught the kitchen on a bad night, who knows. But if and when I am there again I won 't be ordering the same.