Mocha - East Devon

Great dog friendly location. Food was good, as was the coffee. Friendly staff, recommend the scampi. Clean toilets,too

Disappointed Had a pennia was disappointing lack of filling and cheese plowmans very dull High cost and poor quality will not bother again coffee was fine but need to improve Your food quality

Rotten attitude towards Alzheimer’s/mobility issue customer. As a family we have been patrons over many decades, mother in law in particular only for us to be told ‘sharply’ that we couldn’t sit at a round table for six we were three. I explained mother in law had mobility issues to be told ‘it was only three steps’. Yes she was correct, the miserable waitress/owner, however there were no seats on the first higher level hence taking the lower larger table! On our previous visit where we had a full fish meal the male we were served by reluctantly give us water with our meal legally they did as they have to but we were given the smallest glasses! Once bitten twice shy but we did try again for Mum’s benefit. Now twice treated badly so we will not return and will be going elsewhere so many other lovely venues to choose in the town. We like Dukes Elizabeth Hotel and will suit Mum with her needs. Be warned… poor customer service, expensive and rude owners!

Down for Sidmouth Folk Festival, headed as usual to the mocha . We all had Cod chips and mushy peas . Cooked beautiful, light crispy batter , plenty of chips , excellent value . Thanks again to all the hardworking staff made out visit worthwhile again

We visited Sidmouth on 19th July with my wife's god-daughter and her sister. Having spent some time on the beach we wanted to have a meal and The Mocha was right in front of us so we decided to eat there. The menu said that they were serving up to 3pm and we went in at 2.50 so we all quickly made our choices and I went up to the counter to order, arriving at 2.55. There was one elderly gentleman in front of me buy a coffee. However the server seemed to be having some trouble making the order and then the gentleman had some issues making his payment resulting in my arrival at the counter at 3.01, literally 3.01, one minute past 3pm, only to be told they weren't taking any more food orders as it was past 3pm. I argued that I had been in the queue for six minutes and that I would have ordered before 3pm if they hadn't taken so long to sort one coffee order out but to no avail. The member of staff in question was very abrupt to the point of being rude and it was quite clear she could not be bothered to take our order as other staff were dashing around clearing tales and it may have resulted in the staff having to wait for us to finish our meal before they could close up. If they are not going to accept orders up to 3pm then they shouldn't state this on the menu and I have never been in a restaurant or cafe where they refuse to take an order which would have exceeded £60 after I had joined a queue before the closing time. They are lucky they can afford to turn away over £60's worth of business. The customer service here was zero and would not recommend visiting a place where the staff are so rude or so unhelpful.