Cumnock - East Ayrshire

Was so excited chicken rice soup was on the menu, however with bread I didn't need ended up costing £5. Decided to go for the sandwich soup combo instead worked out a little less than £7.50 but at least got protein in my sandwich. The place is clean and you queue to get a table then you queue at a counter to place an order. I joined the table queue at 2.10 . at 3.40 from my table after having ordered I said I only had 15 min to eat the meal. 8 minutes later it came which meant I had seven minutes so a long wait. In addition sadly the soup was tasteless , no taste of chicken whatsoever and my prawn marie rose sandwich needed twice the amount of filling to avoid throwing half the bread away

Met by the wonderful Melissa who took our trace and contact details. She showed us to our table and provided menus. We had the amazing afternoon tea. Quality of food and presentation was superb. The restaurant is very anti covid with screens and arrows very evident. All staff are marked up. Pay it a visit after lock down and you will not be disappointed. Will be back for sure.

Visited the shop cafe for 1st time since before lockdown. Oneway system in operation for entry exit in cafe as well. All screens in place in cafe. Coffee scone just as good as before , although menu is slightly limited in comparison to before lockdown. Plenty of breakfast stuff though cakes. Go on try it you won't be disappointed.

I got bad service the last time I paid a visit to the cafe. However today I gave it another go. My roll on sausage was fine however I asked for a piece of apple tart for my wife and noticed that one half of the outer crust was burnt. I ask for a piece that wasn't burnt. Guess what arrived!!!!! yes you are right a burnt bit. I ask for it to be changed and was told the burnt bit was the best bit. They did change it but who ever heard of serving cold apple tart with hot custard. Sorry but don't think I will be back.

This was my first visit to the Factory Shop: I was aware there was a restaurant but I was pleasantly surprised at the service we received and the range and quality of food.on offer. There is no doubt in my mind that I will return sometime in the near future.