Oshibori - Dundee City

I think this was the worst customer service I have ever received. When I asked for the menu he wasn’t sure which one to give, then after that I asked for an itemised recept and he didn’t know how to do that either. After nearly an hour wait we got our food… He also didn’t want to offer us soya sauce….

Service was terrible waited for 20 minutes to be served food and we were the only table there, waited for our drinks and didnt arrived until we asked. Was freezing, no heating was on. Mains were not good, the sushi didnt taste fresh at all! The food was okay and edible however did not taste as authentic as it was advertised, very disappointed! Bill was given straight after mains were done without asking for further drinks or dessert. Overall bad experience and overpriced for what you are getting.

By phone, I ordered Chicken Teriyaki Bento to take and the process was easy one star. The food portion (I ordered Small) was good one more star. However, the dish was not Chicken Teriyaki it was Chicken Katsu smothered in Teriyaki sauce. Also, the rice, which was not sticky Japanese rice, was flavoured with a more Chinese twist to the flavour and the green garnish (mini salad) had a sweetened dressing No star. What was given to me was, wrongly, Chicken Katsu (Breaded Chicken) with Teriyaki sauce if in Japan the sauce for Katsu would have come in a sachet to squeeze over yourself just when you sit to eat. And for the mini salad too as sauce and dressing soak into the food before you get home spoiling the flavour and texture on your palette. While perfectly edible, the flavour was not bad, just not authentic: Chicken Teriyaki is NOT breaded chicken. Price wise, more palatable if lower. A bit disappointed: I lived in Japan for 30 years and was looking forward to the real deal, as advertised.

This is a bizzare place decor wise and seems that Tangs is shut and Japanese now upstairs so need to sort signage. There is a massive menu and lots for vegan. The options we had were mostly very good although the large vegetarian sushi platter was mostly the same which was a shame. Service was quite slow despite being quiet but only one staff member in. Would probably order takeaway next time.

Waiter was friendly and tried his best. Restaurant was freezing, no heating on at all. Bill given when finished mains without asking about further drinks or puddings. We were told the chef had already left. There were 20 minutes left until closing for the lunch service with other people still dining.