Burger King - Dundee City

Absolutely off putting experience. We will not be back. A few of the problems. Self order didn't work properly. Place was disgustingly filthy until one male employee came round slamming tables chairs trays bins and appeared as tho he was annoyed at cleaning up. Totally disrupted our time there. Staff miserable, food cool, drinks watery, tables filthy and generally a very poor experience.

Called in to this outlet as we were passing through and felt the need for food. We ordered using the touch screen which for some reason wouldn't allow me to order food for my wife so we had to repeat the process. The person behind the counter could see we were struggling but didn't think to offer any help. I checked the screen which showed my order was being prepared. After some time the person behind the counter asked for my number. She said its been ready for some time. I pointed out it wasn't showing on the screen as Ready to Collect. She shrugged in a disinterested manner. My food was lukewarm. I was so angry that I couldn't be bothered to call a Manager. This will be my last visit to Burger King and judging by the comments I've read this appears to be normal for this place. I wasn't going to write a review because I always try and find something positive to say but in this case I make an exception.

Visited early afternoon team member who served lacked customer servics skills.Her polo shirt was ery grubby with food debrie on it I spoke with Manager who said this member of staff had been working in kitchen area doing with sauces and the like.Bur is appearance not important. Found Manager to be very dismissive and notinterested.My final comment to him was you don't get a second chance to make a first impression unless you do something within the first 20 seconds.Nothing happened apart from a half hearted apology. Other points noted tables not clean debris on floor at the fries area. Maybe a member of management qiality team should visit or secret shopper. No wonder the ratings on trip advisor are so dire

Think back to when you were at school. Every class, every year ...they all had their no hopers. The ones you just knew were doomed to spend their adult lives flitting between the bookies and some dive pub like Caws or the Arctic Inn. Well it's like someone working for Burger King's head office has been headhunting in Dundee for exactly this sort of person, found a load of them and put them to work in the Kingsway Branch! I've learnt the hard way not to trust these clowns with a blunt pencil! Let alone the logistics of a food order! And hygene? Jesus! They look and smell like the sorry state of some questionable DVD collection that's destined for Cash Converters! You know what I mean!?! Sticky, covered in tea stains. Smelling like the foul, stale tobacco stench you'd expect to find in a late 70s bingo hall! Seriously! A group of cats could be trained to run this place better! And they'd be cleaner. And have better communication skills.

Thiefs! Ordered food to our work place as a grab and go. Driver phoned me and said where he was, wrong address! So I told him where to go. I waited ages, he couldn’t find me, so he blocked my call. I had to visit just eat to get a refund. Burger King wasn’t interested no apology or anything. Wouldn’t use again