Costa - Dumfries Galloway

After a busy days shopping we stopped for a coffee, hot chocolate and a sit down. Plenty snacks on offer but the coffee/hot chocolate did the business for us. Very busy but we did get a seat easily enough, service was about standard for this type of outlet.

Often stop in here when visiting Gretna Gateway as it is a good size and has a good choice of food and snacks, including some GF. Good coffee and speedy service. I'll be back again soon.

A cheese toastie wasn't very toasted and bread was all mushy and inedible so I informed the girl who had given us our seats. She stopped what she was doing and offered to make another ensuring it was well cooked and brought it over. I think she was called Sam. She'll go far!

Female standing at entrance door wouldn't let us in unless we had track and trace ap! First time I have been told that we need to scan into a building. When told that I didn't have ap but I was happy to leave details she said that they not allowed to ask for this due to data protection! She then got quite stroppy when we pointed out leaving details does not breach data protection. Anyway long story short is their barcode wasn't letting my other family member scan us in so staff member said we would have to go onto the website and do it manually! What a shambles. We went elsewhere and had a lovely coffee with much better informed friendly staff.

Orderly queue outside;friendly assistant monitoring the number of customers inside; Handsanitizer available; some tables not in use to observe ' distance ' regulations; well organized;shown to your table and when ready joined the queue at the counter; friendly,efficient service; a good selection of cakes/muffins etc available; plenty of time given to eat ;tables cleared quickly and sanitized between customers;one way in, another out a very pleasant experience!