Harvester - Dudley

On being shown to our table … the table had food all over the food including large pieces of tomato. Clearly a small child had been eating previous… obviously the child had been doing what any child would do and make mess with some food items dropping floor… we did ask that it was swept up which the waitress did… however without apology. It was like I was fussy. Funny enough I don’t like my own children walking through pieces of tomatoe…. Then we ordered food all went well, food was good when it came. The table however we was sat at? Seriously my auntie unfortunately was placed right by a narrow walk by so had to keep moving for people with pushchairs etc. Then when staff had to move high chairs they promptly lifted chairs over my aunties head… I’ll be honest I don’t think health and safety came in consideration for staff or customer with this manoeuvre… The time between our lunch and tables being cleared and being asked desserts? Very long. Saw waitresses chatting away… didn’t seem care…. Finally at dessert the waitress leaned over my mother to place food next to her and her elbow went in ice cream. As a typical polite person my mother apologised and waitress said don’t worry! Hmmmm I think she should have apologised not my mother. We heard one of the waitressing staff ask when someone was paying with card if they would put a tip on for her? I don’t think it is a good customer service to ask…… Food overall was good, however feel that some staff need some more training and support in customer service. Perhaps remove that table by ramp as person sitting there is constantly jostled , moved around , high chairs over head.

Very average food for the price they charge. I had chargrilled chicken skewers which was so dry and chewy they made my jaw ache! Really hard to eat. They came with sweet potato fries which was soggy and like they had been warmed up from lunchtime. Coleslaw which was warm and tasted like it was off? Couldn’t eat that either. This was £15.99! A flat bread which was so tough along with the dry chewy chicken my jaws had a really good work out! My husband had steak which he actually said was really nice. My son had kids fish with mash and corn on cob…the fish had soggy batter and mushy fish- again like it had been reheated. The mash was like it was made with superglue? The corn on cob was mushy too. I’m convinced the food isn’t fresh there! Well definitely not all of it. Luckily we was sat at the back of restaurant and I was so glad as near the salad bar area was full of smoke from the kitchen and I nearly choked just walking to toilet! They really need to sort the kitchen area out it seems! I felt sorry for customers sitting in the area. From the harvester app I had a free pink gin and 25% off bill….i was told I can only use one of these!! Bit silly I thought as it was on your app and I won the gin on the weekly give away on there! But I obviously had the 25% off the meal luckily as I wasn’t impressed with my meal. Overall we are in no rush to return, there are MUCH better places to eat locally.

I recently had a terrible dining experience at a restaurant. I have never before had trouble breathing or come close to having an asthma attack while eating out. I strongly advise against going to Harvester. Upon arrival, I had to wait 5-10 minutes at the reception desk before anyone acknowledged me. The coffee machine was not working, and when I asked for more tea, I was told there were no clean pots available. The drinks machine had run out of Pepsi, and it took an hour for our food to be served. The whole restaurant was filled with smoke from the kitchen, causing irritation to people's eyes and making it difficult for me to breathe due to my asthma. I couldn't even finish my meal because of the poor ventilation. When I asked for the windows to be opened, I was told they couldn't be. The manager mentioned that the extractors were not working properly and were scheduled to be cleaned the following day. This was not an isolated incident, as insufficient extractors caused smoke issues regularly. When I returned home, I had to shower and wash all my clothes because they reeked of smoke. The only positive was that our bill was waived due to the health hazards we experienced, which is why I am giving this restaurant a one-star rating. I will definitely not be going back, and if health inspectors from Dudley Council or the Food Standards Agency showed up, I believe the restaurant would be shut down immediately.

We are regular Harvester goers but normally go to The Fox Hunt in Halesowen. Tried the kingswinford for a change . Firstly asked for drinks and just supplied us the glasses to get our own which we normally have bought over to us then refill ourselves

The service at this restaurant was extremely slow. We brought our 9-year-old granddaughters with us, and the long waits between courses made them grumpy and kept them up past their bedtime. Unfortunately, this pub only sells keg-style American/continental beers, not traditional English beer. It was disappointing.