The Secret Garden The Alex

Considerably below average in everything Service: Dine in Meal type: Dinner Price per person: €20–30 Food: 1 Service: 2 Atmosphere: 2

I’m Italian and the vegan rigatoni was amazing. I could have had 5 servings. Vegetarian options: You would never know it was vegan Service: Dine in Meal type: Dinner Price per person: €30–40 Food: 5 Service: 4 Atmosphere: 5

Disappointed with customer service, beautiful place but waited long time to be attended to. After putting in our order, took nearly an hour to have food brought to us, we had to keep asking for when the food will be ready. We also had to ask 30 minutes later after finishing eating for our table to be cleared, which still took a long while still after asking 3 or 4 times. We ordered dessert before table next to us, that table got served and that was 30 to 40 mins after we ordered ours and we kept going to ask what time our dessert will come through only to be told at the end that the kitchen had run out of desserts, yet the table beside us received theirs even though we ordered first. Horrible experience, you need to hire more staff as there was only 3 waitresses working Saturday night. The waitresses were talked at by frustrated customers, to the point another table refused to pay half their bill because of the delays. It was very sad seeing the team leader Mary-Anne and her colleague Sophia in tears because of this, they really tried their best. Please hire more staff especially the weekends to avoid this, because you will loose a lot of customers.

Loved the atmosphere Food: 4 Service: 5 Atmosphere: 5

Food wasn’t great, left standing at the door as several staff walked past and ignored us. Cocktails were not good, heavy taste of coconut cream. We were outsiders from the hotel and thought the place would be good considering it’s in the hotel. Unfortunately it’s a shame.