Mrs. Fields Cookies - Downey

They open at 11 am yet don’t have any cookies ready. Maybe they should have their employees start baking a bit earlier. It’s 11:45 am and no products available yet for purchase lol. Kinda silly.

Great white chocolate macadamia nut cookies. The chocolate chip cookies are rich. Cookies are cooked perfectly.

I was sent a cookie cake as a gift. When I opened the box the cookie was all smashed and shoved up against one side of the pan. I emailed and told them what happened and I was offered a replacement or they could refund the sender.My replacement came and this cookie cake was in worse shape than the first one.I contacted the company again and said that I didn't want to go through this again and just to send a refund to the sender. I was told that since I asked for a replacement and it was sent they can no longer refund the sender. So, I asked if I was just stuck with a smashed cookie and my gift giver out a lot of money and was told basically yes!I asked to speak to a supervisor and was told he wasn't in and he would call me back, which of course he never did.

Do not order directly from this company. They rip you off with the delivery fee. I placed an order for 2 day delivery they charged $19.99 for this. The order is coming a day later. The delivery fee for 3 day delivery was only $12.99. I called to try to get a partial refund for the difference in the delivery fee, but the manager Chase was extremely unhelpful and he refused to give me back the difference of $7. You would think that this company would want to keep their customers for future orders. My advice is to avoid getting ripped off by this company and shop elsewhere for gifts.

Me and my daughter went over to try and get some cookies but there was no one there. There was no closed sign or anything. I called for someone but no one came. Me and my daughter waited 10 minutes and still no one showed up so we left with no cookies and she was so excited for them! I am extremely disappointed because my daughter really wanted her cookies. It seems extremely unprofessional. The lights and everything were on and there were plenty of delicious cookies in the case with no one to serve them to us! Just disappointing!