Kfc - Downey

The service at this restaurant is excellent at times, but they seem overly focused on providing the quickest service possible. I just wish they could get my order right 100% of the time, or at least 8 out of 10 times.

I have had a positive experience with this KFC so far! I have ordered from them 4 times and they have always gotten my order right. The food is always neatly packaged and warm. While the drive thru lines can be long, I find that going inside for pick up is quick.

Today, I purchased three filet boxes at the restaurant. The beef was extremely dry and appeared to be old. The cookie that accompanied the meal was stale and tasteless, leading us to discard it. Despite searching for the expiration date, we were unable to locate it. It seems that there is a lack of quality control in place to monitor the food being served. However, the customer service we received merited a rating of 2 stars.

I waited for 20 minutes and no one took my order, the customer service was terrible. I decided to leave because the manager was working through and didn't even have someone to help us.

Delicious roasted chicken, provided with friendly and polite customer service at the register.