Polisenos Pizzeria Dover Location

Very rude and impolite, I wouldn’t even eat her due to the horrible customer service u can tell they spit in their food.

I have been coming to this place for 16 years and they have expanded considerably and I am very happy for them, I tell them over the phone how I like my Pizza and they say ok but they do it anyway, I will check it in the store from now on, I never had a problem until now overall the food is good l like if you say you want something a certain way that you should receive what you ask for.

Very patient and organized, the food is clean and professionally prepared (Halal) as well...1 of the top 3 places that I would eat at and recommend.

Placed order for 1 large cheese pizza at 11:45am. Website states order will be delivered in 45-50 minutes. Another message stated the pizza would be completed by 12:32pm. I placed the first called at 12:55pm to confirm order had been processed and was told it was out for delivery. By 1:30 I called again and made them aware the delivery driver had not yet arrived. By 1:45pm (2 hours after order) I called and requested a refund. The delivery driver showed up at 2:00pm, 2 hours and 15 minutes later than our order time, and my coworker retrieved the pizza. As a courtesy, I called to let the restaurant know we had finally received the pizza at which time I was told they would need the pizza back in order to issue a refund. So, I asked for at least to have the $3 delivery fee reimbursed. The website states 45-50 minutes, the driver can't be reached for over an hour, and the pizza arrived cold. Quite possibly the worst customer service experience I've ever encountered.

Great local pizza shop. Veggie pizza is delicious and customer service was great.