Jack In The Box - Dinuba

Every time I come after work around 3-4 am the system’s are down and will be a 25-35 min wait.

I waited in line at Jack in the Box, with 11 cars in front of me, all the way out of the parking lot before finally ordering. After sitting in the same spot for fifteen minutes without moving, I called the restaurant to address the issue. The person I spoke with was very rude and seemed indifferent to my concerns. In my opinion, it's important for the restaurant to make changes in the way they handle their drive-thru, especially during busy nights when customers are placing large orders. For example, McDonald's efficiently manages their drive-thru by not allowing cars to stack up on the lot. If a customer has a large order that will cause a delay for other customers, they are asked to wait in a designated parking spot until their order is ready. This keeps the line moving smoothly. I ended up waiting a total of twenty minutes without seeing any progress, while other customers behind me also decided to leave. Whoever is in charge at Jack in the Box needs to start paying more attention to their operations and make necessary improvements. I will not be returning anytime soon if they do not address the issues with their drive-thru system.

The restaurant could improve by adding another drive-thru lane or implementing a double track system. The food tasted good, comparable to Jack in the Box.

I honestly don’t understand what is happening to jack in the box. More then 25-45 min way for cold food? Lobby they take about 5min-10 min to get your order!

The slowest line in fast food definitely don’t recommend going later into the night because if there is a line expect to wait 30-45 minutes, and if you go to late into the night the food isn’t that good. Go to Taco Bell better service and product.