Costa Coffee - Derby

This is a very popular Costa with very friendly staff but unfortunately they need to dedicate a member of staff to clear/clean the tables for new customers.

This particular branch of Costa has really deteriorated. Disabled toilet has been out of order for many weeks. Refrigerator always seems to be broken. For several days only offering takeaway due to the block toilet !! Not a good experience

You always know what you are getting at Costa and the service is quick and very good, however the last few times no one was clearing/cleaning the tables, not a good sign.

Very busy on entering there were no spare tables, thought I might have to sit outside but as soon as customers finished tables were cleared and cleaned. Decent cup of coffee as usual but a smile from the server would not go amiss.

There's a sign on the counter stating about being on the ball with Covid restrictions and keeping customers safe....it's a lie. The hygiene of this place is dreadful. Dirty tables everywhere, it wasn't busy and there were 4 staff members. 4 miserable looking staff members to be accurate. I asked for a table to be cleaned and had to stand with my tray as I watched one girl come and clear a table...not mine. then come over to mine to clear it... then she started to clear another table before deciding to fetch a cloth and wipe my table so I could sit down. The counter where you get the sugar from was sticky and covered in sugar. I had to go and ask for clean spoons for my daughters porridge....and was given 2 more dirty spoons. The couple sat behind us ended up cleaning and clearing their own table. We won't be going back. There really is no need for it though, like I said wasn't busy and doesn't take much to clear the tables whilst it's quiet. Don't waste your time, there's a McDonalds just round the corner, head there! at least the place is clean and the staff are cheerful. If i could give this place zero stars I would.