El Pollo Loco - Denton

The chicken tasted slightly overcooked or dry in taste. But to be fair, the season was pretty good. The rice and the beans filled my stomach. Not to eat a bad place, simply not overcook the chicken and it should retain its natural moisture. Place was clean and the staff was pleasant.

I usually don 't leave bad reviews, but I 'd be doing you all a disservice if I didn 't tell you how HORRIBLE this place is. It all began right as we pulled up to the drive thru window. The young lady asked us to give her our entire order all over again. First world problem? Fine, sure... We 're asked to pull up which we knew would happen because of the size of our order. We sat idling (gas is $4 a gallon so..... for 30 minutes waiting for our food. A young lady comes out confused as heck looking for whoever the food she was carrying belonged to because I guess that information wasn 't passed along. Okay, fair enough... She runs back inside and comes out 5 minutes later with the same bag, here you go . We look inside the bag and we 're missing about HALF our order, to which the young lady shrugged and left. After discussing our options we decided to get a refund. I walk inside and recite my ENTIRE order once again to get my refund. Why do you ask? Because apparently giving out receipts has been an issue in the past with other reviewers. What I found baffling was that it wasn 't even that busy ? So my refund was processed, which I made sure they gave me a receipt of. We weren 't even offered an apology by anyone for the sheer inconvenience. Hell, the manager (or whoever it was that was helping the cashier do her job didn 't even acknowledge me or the issue at hand. I guess I won 't much blame the staff because they 're probably getting paid next to nothing, so why be motivated? My $66.75 will be better spent elsewhere. I would suggest you avoid this place AT ALL COSTS. EDIT We drove down the parking lot a little and ate at Dairy Queen instead. Our food was brought out as soon as it was ready, the young lady thanked us, and apologized for the wait. Now THAT 'S service ?

We order from here at least 2x a week and the last few times we've ordered the chicken is burnt and not hardly anything edible on thighs or legs. Always something missing from order once arrive home to realize it. The one in denton tx is getting bad. Wish we had another location close by cause we love the food.

The most disgusting avocado I?ve ever been given anywhere!!! The lettuce was see through like it had been defrosted. I was so excited when I saw this restaurant in Texas since it was one of my favorites in California?but never again!!! So gross!!!?

UPDATE: 9.3.21 I returned to the store drive thru and explained my order. The on duty manager, immediately recognized the error and corrected it on the spot. She explained to me how the error was made, which I understood we all make mistakes and sometimes the hardest part is admitting it. She was super kind and made me a fresh bowl and chips. I?m super happy that my first Denton fast food meal was made right. I chose el Pollo Loco because they are all over Cali and always serve great food, and of course the service. To management below, thank you for responding and willing to rectify the matter, but the on site store manager took care of it. disclaimer I didn?t have time to post an after pic, bc I had to eat the meal in the car, but it was made right ? I just left the el pollo loco store on University in Denton and my order is wrong. Kenya was the employee who took my order and payment. When I pulled to the window, she asked me if I wanted the puck sauce and I said no, I?m allergic to tomatoes and it sauces. I heard her tell the person making the bowl he had to make it over because I was allergic. I drive back to the office to enjoy a sit down lunch and couldn?t. I immediately called the store and got an automated voice, pressed option 4 to speak with the store and it goes to a busy sound and then hangs up. I called six times same out come. Now I have to go back to this location to get the meal done right. I?m really upset because it?s a hassle to not only deal with campus parking, university traffic, but now I will not get my last break because of this mistake. 3 stars because Kenya was nice and she did tell him/her to make the bowl without pico, and the sweet rasberry tea was really good ? Be prepared for traffic in all directions; it?s hard to get in and out during lunch hours ? 11am 2pm