Tim Hortons - Delta

The restaurant is very clean, and the staff are very friendly. There’s plenty of space for dining, making it a convenient stop for truckers. The side road offers easy parking, but it's not suitable for camping. You can simply make a U-turn at the end of the road to be on your way.

On June 3rd, at 7:43 PM, I placed an online order for pick-up at this restaurant using the Tim Hortons app. When I arrived, I was informed that they didn't have enough cheese for my grilled cheese and turkey melt. The staff suggested that I cancel the order, but they mentioned I could only do that through the app. I requested a refund through the app, but the support agent told me I needed to return to the store in person to get a refund from the manager. Now, three days later, I’m still feeling frustrated and confused about how to retrieve my money. This has been an incredibly disappointing experience.

I ordered 20 timbits and this is what I received. It’s both funny and frustrating at the same time. Excuse me? I specifically asked for a mixed assortment, lol. You deserve less than one star!

The staff clearly lacks the skills to prepare food properly. I ordered a grilled cheese melt, and for the price, I expected a generous amount of shredded cheese on top. Having previously worked at Tim Hortons, I am familiar with the standards. However, there was only a small amount of cheese, and most of it was stuck to the paper because it wasn't grilled correctly.

During my last two visits, I had an average wait time of just over 18 minutes for my order. On my second visit, I was so disappointed that I decided to leave without it. It's no wonder that Tim's ratings are declining.