Burgerfi - Delray Beach

Ordered delivery from here the results where horrible. Fries soggy and limp, inedible, the burger was good but nothing to write home about. The Red Velvet Shake, granted a bit melted, was damn phenomenal though.

I never write reviews, so that?s saying a lot in the first place. Now, I don?t know if it was just this crew working today(Sunday 8:15pm-ish), but the service was absolutely horrible. The staff was cutting up, having full on conversations while taking orders, and walking around leisurely like there were no customers in the building waiting. I ordered a Oreo cookie milkshake, they were out of Oreos. I settled for a vanilla shake thinking I would be getting a regular Burger fi vanilla shake I?m used to..very wrong. No sprinkles, no whip cream.. just straight up vanilla?not even going to call it a shake.. it was more like a Wendy?s frosty, more ice cream than shake. If I wanted a frosty I would have just gone to Wendy?s. All I ordered was one shake that took 15 minutes to make with one other customer that was in front of me who had already ordered before I walked in. It was honestly pathetic? just.. do better..

2nd time at this location I ordered a double burger no cheese mushrooms, onion, lettuce and tomatoes , they give me cheese. We took it back in to get it fixed when I got home and open my burger this is what I get maybe half mushroom and a few pieces of onions. Definable will not be going there again. And they never apologized for messing up my dinner the first time!!!

You place your order at a kiosk now. If you order a beer, nobody is at the counter to pour it. You do not get it until the food is brought out. The kids who order kids meals will not get their beverage until the food is brought out as well. The restaurant is dirty. Nobody is on the floor cleaning tables in between patrons. The trash is overflowing. We are not from Delray. But, I see all of the locals ordering to go. They must know better. The food is surprisingly good considering the experience.

The staff was super friendly and accommodating. They offered great suggestions and were incredibly kind, especially given we walked in 15 minutes before closing (to-go order). Our food was ready quickly and it was well made.