Sonic Drive-in - Decatur

Terrible mouth. they only drive thru and they refuse doordash, grubhub and over driver command. rude, ghetto and lazy especially the fat light skin dame. this is what they have on all pull-up menus right now

I did not expect the service to be so poor at 8:30 in the morning. This restaurant definitely needs help in terms of management. While waiting in line to place my order, I overheard an employee on the microphone flirting with someone and playing extremely loud music. The lack of appropriate music for a restaurant was off-putting. Despite wanting to leave due to the chaos, I decided to stay as they only accepted cash and I had already paid. After waiting for my order for quite some time, I finally received it, only to find that it was incorrect. After waiting even longer, I received the correct meal. This experience was extremely frustrating, and I will not be returning to this establishment. The staff seemed immature and lacking in authority. It is clear that this place could use better management, possibly by more experienced individuals.

I arrived at 1120 and the young lady told me to wait a minute. When I returned at 1138, she informed me that the restaurant was closed and turned off the lights. I was frustrated as I had been waiting for almost 20 minutes for someone to take my order. When I asked if they were open until 12 o'clock, they told me they were closed again. It was disappointing to have been led to believe they were still open when they were actually closing soon.

This restaurant is extremely slow. Even with a mobile order, the wait is long, and to top it off, the ice machine was broken on the day of my visit. Don't be fooled by their perfect inspection score of 100! I should have gone to the Lithonia location on Covington Hwy, which is much quicker. Next time, I'll visit the Lithonia site, where service is faster, whether I place a mobile order or not. Additionally, I paid for a Master Blast, but couldn't get it because the ice machine was broken. They either kept my money or substituted the drink with something else. This is unacceptable. Sonic should offer refunds in situations like this, as customers have no way of knowing if the ice machine is out of order. This issue needs to be addressed and just because they have a perfect inspection score, it doesn't mean much.

It's not fair to the workers to comment on the food, as I never received it. Not all of the order stations were in working order, and customers were presumably prioritized by drive through window first, app orders second, and parked cars third. The parking order screens even encouraged downloading the app over using the equipment in place. I'm sure they are doing the best that they can with what they have, but they really need more people. The rating should reflect the decision to keep payroll down at the expense of customer service.