Hivexo - Dana Point

Sadly the hotel either is suffering because of the hotel strike which the hotel managers denied, or this hotel isn’t nearly what it used to be. Food suffered. Over crowded. Hotel could not handle the number of people. Room service terribly understaffed and we were on hold for 30 minutes 3 times and were hung up on while on hold. Appearances looked the same as years past, staff very polite and friendly but the nuts and bolts of the hotel appeared to have wilted.

Came for a company meeting Valet parking backed up No one could tell me exactly where the meeting was located Staff seemed extremely disinterested I have been here many times before and seems to continue to decline

Location, Location, Location!! Staff is incredible. Balcony room overlooking the ocean. Food, room service, restaurants on site are great. Loved the breakfast options. We loved it!! Fresh flowers displayed everywhere.

The reason for this review is because of how the talent at the pool bar treated us and made me feel so very special. Especially the chef Riswikesh!!! Unfortunately, the pool bar closes at 5 o 'clock in the kitchen at 4:30 which I find unusually early from a resort on the beach. There was one gentleman that did Not want to take our order but the rest completely stepped up to the plate and made my experience there beautiful every single day that I saw these other talent. Hue Krishna Sukrati all awesome ? Also, huge shout out to Ken and Judie at the lobby bar, because of them we made sure we always stopped at that bar before going to our room, enjoying drinks, and snacks. My experience at the spa was also very very welcoming. I was greeted by Holly who is just so amazing and welcoming.My massage was with Serene and honestly had I had a massage with her. When I first tgot there I would 've went every single day. !

The room and views are superb! The service from everyone was consistently exceptional. Walks on the beach or a hike around the area offered a nice opportunity to enjoy the outdoors without having to travel. Restaurant views are magical. Conveniently located near so many destinations, never a dull moment.