Zenna Thai Japanese - Dallas

I frequently dine at this restaurant because I enjoy Asian cuisine and it is conveniently located. However, over the past two years, I have noticed a pattern of them ignoring phone calls. They seem reluctant to take orders over the phone and instead prefer customers to come in person. Recently, I called and waited on hold for up to 30 minutes before deciding to visit the restaurant in person, only to find it nearly empty. While I understand that answering phone calls can be frustrating, it is an expected part of running a restaurant. I work in the industry myself and know the importance of providing good customer service, even over the phone.

I had a great experience at this restaurant. I ordered Thai food and it was delicious. Just be aware that the level of spiciness can vary depending on the dish you order. For example, one of my friends ordered a level 3 spiciness in their curry, while another friend ordered a level 3 in their noodle dish, and his was spicier. The waiter who served us was very friendly. The prices were also reasonable.

I visited a restaurant in the inner city of Dallas and found the interior to be dark and unwelcoming. Despite going on Valentine's Day and experiencing a bit of a wait, they forgot my shrimp tempura roll. They attempted to make up for it by giving me a free bowl of fried rice until the roll arrived, but I ended up canceling it. The prices were reasonable, but I have had better experiences at the Zenna location in Mesquite. The best experience so far has been at the Plano location, where I plan to return.

Eating was decent, but nothing special. the spicy was much lower than expected. asked for a 4 out of 5 and maybe a 2 to most others. had a great feeling.

It was terrible. Happy hour today I think they had the kitchen staff serving because of their short staff. They must not have had any sushi chefs either because the rolls where half thrown together, messy and falling apart. The Sushi chefs were laughing and playing around behind the counter. The comedy was the state of the ugly rolls they were sending off. The staff use to be very uniform in appearance but clothes are ragged and ill fitting on some of the staff. Random tshirts etc... Couldn't really tell who worked there and who didn't. Everyone was running around like their heads were cut off. We won't be back.