Grand Lux Cafe Dallas

The restaurant is a bit expensive for its location in the galleria, but it has a lovely atmosphere. The food was decent, but not worth the high prices.

Outstanding service from Keisha and our dishes were just as amazing. Be sure to request her when you visit this restaurant for dinner. 5 stars!

While the restaurant wasn't as bustling as I had expected and the initial entry was a bit underwhelming (the hostess didn't escort me to my table, just pointed it out), the service and food were fantastic!

As usual I’m out and about with my family celebrating my cousin’s 19th birthday and he decided on Grand Lux. Now the first thing that came to my mind was cheesecake with strawberry topping It’s been a minute since I’ve been to GrandLux and I must say we were very disappointed. We waited almost an hour after our “reservation” to be seated and once seated everything went down hill. There were 9 of us as 2 of his classmates who work in the mall decided to join us. Our waiter took about 15 minutes to come introduce himself and still didn’t take our drink or appetizer orders. Finally he comes back and took our drink orders however it took about another 20 minutes to receive them and I had to inquire about my Grand Lux Margarita and other alcoholic beverages we ordered and he stated the bar was backed up. Finally everyone gets the drink they ordered and finally we placed our appetizer orders needless to say they took forever to arrive as well but we’re starving at this point so no one cared enough to complain. Our food orders were placed and keeping up with the pattern it took forever to receive our entrees and when we did the birthday boys order was wrong. At this point I was over it. My salmon was dry, flavorless and the mashed potatoes were cold many of the other guest weren’t pleased with their orders either but why bother complaining it would have taken two hours to reorder and receive our food. My grandson needed to use the bathroom and OMG I was very very shocked at the condition it was in completely unacceptable. Although the restaurant itself was clean and tidy there is no excuse for the bathroom looking the way it did. All in all we had a great time talking and celebrating and our waiter who I promised him would remain nameless states that the issue is they are understaffed and overworked and are in desperate need of more wait staff, kitchen/prep cooks and bartenders. He also stated he’s thankful to have a job but it’s stressful working under those conditions and not every table is as understanding and generous as we were. This chain can surely do better!

One of our favorite places to eat!! Was there just today!! Must try the Buffalo chicken rolls!! Always amazing service and great food.