Sprzężenie zwrotne
Przekaż informację zwrotnąIn sharp contrast, my experience at the other Dunkin' across from Highway 400 was quite disappointing. I would have expected my review of the Castleberry location to be similar to that one, but it appears that each Dunkin' stands on its own merit. The Dunkin' on Peachtree Parkway was simply awful and poorly maintained. I've visited that location twice, and both times, the manager was very rude. She even admitted that she is not a "people person." If that's the case, why would she choose a job that involves interacting with customers? Because of her, I will not be returning there. Instead, I prefer to drive a little further to a location where the staff is friendly, the environment is clean, and the service is much better.
I visited recently and noticed that many of the items from a few months ago had been tidied up. This is obviously part of an ongoing effort. I understand they’re having difficulty finding staff, and at times they get so busy assisting customers that they can’t clean as thoroughly as they would like. I really hope they can maintain these improvements. As always, the staff was wonderful.
2 Dollars Happy Hour Ice Coffee Signs around the building. Sorry we don't offer this anymore? And a charred bagel. I would forward the service at this point.
I had a lot of issues during my visits. First, I went there twice, and both times I encountered problems with my order. I attempted to sort it out, but the staff were unhelpful; one even ignored me while filming on TikTok. On another visit, I ordered a frozen chocolate, but it tasted like bitter coffee, which is surprising since frozen chocolate shouldn't contain any coffee. Overall, it was a completely unpleasant experience, and I cannot recommend this place.
I just can't comprehend why the staff find it so difficult to be friendly. A simple "Hi" or "Thank You" doesn't require much effort, yet it's a recurring issue every time I visit. Honestly, I'd prefer to pay three times the price at Starbucks for a cake pop for my son than to face such a lack of basic courtesy. They could really learn a thing or two from the friendly staff at the McGinnis location!
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