Arby's - Cumming

I don't love Arby's misunderstood, but this place keeps me down. one day they come up and the lobby is open and they can go and eat and the next day it is firmly locked. I have a child with me today that really needs to use the toilet room and is incredibly hungry and so I am. the lobby is closed again by 2:40 clock on the afternoon. there are three cars parking on the parking lot and no one in them, so I know they are inside. if they bud in or other people in eat, then they must all enter to eat. this place has lost my business, and the business I say. I'm sorry, but that's what it is.

To start off whoever was working drive thru on 04/12/2022 closer to 9 pm , worker was very rude. Kinda rushing you to order. On top of that wasn’t polite at all. Practically throws the food in your face. I ordered mozzarella sticks. It comes with marinara sauce , was NOT in the bag. The fries were hours old. They were really hard. We waited 10 minutes for that. I work in the fast food industry and we always ate polite and serve good food. Was very disappointed, will be going to the Dawsonville abrys next time.

I can’t review the food because I didn’t receive any. This review is about having mobile ordering open while the store is not. The hours listed here ARE NOT CORRECT. Their website will still allow you to place an order even after they are closed and they will not refund you.I placed a mobile order from this Arby’s on 3/7/22 around 10:15 pm. Their website listed them as open, and their website allowed me to place the order. The hours on google maps were listed as open as well. When I got there ten minutes later they had long since been closed for the night. I contacted someone in customer service the next day via their online contact form and they got back with me on 3/11 stating he could not refund my card because it was a “non reloadable visa gift card.” I used my visa debit card. I have gotten many refunds to this card. He offered me a gift card. I have no desire to return to Arby’s after this incident so I said no thanks, and that he needed to try to refund my money again. No response. It has been over 3 weeks since I’ve heard anything. I called customer service this morning and the woman I spoke with told me that she couldn’t do anything because the case was already started but if they’re not doing anything about it for over 3 weeks then I don’t know what else to do. This is obviously a problem if you’re not going to change your hours to when you’re open. It shouldn’t be that hard to shut off mobile ordering if you’re not open. I need someone to contact me because clearly nothing else I’ve tried is working

I placed a mobile order from this Arby’s on 3/7/22 around 10:15 pm. Their website listed them as open, and their website allowed me to place the order. The hours on google maps were listed as open as well. When I got there ten minutes later they had long since been closed for the night. I contacted someone in customer service the next day via their online contact form and they got back with me on 3/11 stating he could not refund my card because it was a “non reloadable visa gift card.” I used my visa debit card. I have gotten many refunds to this card. He offered me a gift card. I have no desire to return to Arby’s after this incident so I said no thanks, and that he needed to try to refund my money again. No response. It has been over 3 weeks since I’ve heard anything. I called customer service this morning and the woman I spoke with told me that she couldn’t do anything because the case was already started but if they’re not doing anything about it for over 3 weeks then I don’t know what else to do. This is obviously a problem if you’re not going to change your hours to when you’re open. It shouldn’t be that hard to shut off mobile ordering if you’re not open. I need someone to contact me because clearly nothing else I’ve tried is working

Only reason for two stars is that the food WAS the right order, and it wasn't bad, but as for the customer service, that was another thing...whoever was working the intercom was saucy, rude, and obviously didn't have any good communication skills. Acted incredulous that I asked for some extra barbecue sauce. If you want customers to come back, maybe you should try harder to treat your customers with some respect.